Join Our Team as a Customer Service Officer!We are excited to announce an opportunity for a highly motivated Customer Service Officer to join our NEOM branch at Lumi. If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment, this role is perfect for you.
Responsibilities:- Manage customer service operations at the branch, which includes coordinating vehicle arrangements.
- Oversee the preparation and inspection of returned vehicles to ensure compliance with company standards.
- Respond promptly to customer inquiries and resolve any issues that arise in accordance with corporate guidelines.
- Support the Branch Manager in scheduling vehicle deliveries based on business needs.
- Collaborate with operations staff to ensure a seamless service experience for all customers.
- Maintain accurate records and provide essential reports as required.
Requirements:- A Diploma or Bachelor’s degree in Business Administration, Public Relations, or a related field.
- 1-2 years of relevant experience in customer service, preferably within the car rental industry.
- Excellent interpersonal and communication skills, both verbal and written.
- Strong organizational skills with a keen attention to detail.
- Fluency in both Arabic and English is essential.
- Familiarity with CarPro or similar systems is an advantage.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
Why Join Us?- A chance to work with leading government, semi-government, and corporate clients.
- Opportunities for career growth and professional development in a dynamic industry.
- Work in a collaborative environment backed by experienced professionals.
- Engage in meaningful work that has a real impact on shaping the future of mobility solutions.
If you are a motivated professional excited about delivering excellent customer service, apply now and be an essential part of our growing team!
