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Join Our Team as an Operations Supervisor!
We at Samaya Investment Company are currently seeking an experienced Operations Supervisor to manage our café branches in Makkah. This role is essential in ensuring that our operations run smoothly and efficiently, significantly enhancing customer satisfaction.

Key Responsibilities:

• Supervise daily operations of the cafés to ensure seamless workflow.
• Develop and monitor operational plans to meet business objectives.
• Manage staff, including recruitment, training, evaluation, and motivation.
• Ensure product quality and safety compliance.
• Track financial performance and control costs to improve profitability.
• Coordinate across departments for optimal integration of workflow.
• Address customer complaints with effective solutions.
• Propose and implement continuous improvement initiatives.

Qualifications & Requirements:

• Experience in café management or the food & beverage sector.
• Strong leadership and organizational skills.
• Effective decision-making and problem-solving abilities.
• Excellent communication skills under pressure.
• Knowledge of operations management and customer service standards.

Join us to create exceptional service experiences and contribute to our organizational goals!