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Join the Luxury World of Hospitality
We invite you to join Makkah Clock Royal Tower, a Fairmont Hotel, as our new Reservations Agent. This unique hotel, located steps away from the Masjid Al Haraam, sets the standard for luxury hospitality.

Key Responsibilities:

• Handle all reservation enquiries via phone, email, and online with professionalism.
• Convert enquiries into bookings with personalized recommendations.
• Maintain accurate guest profiles, capturing preferences and requests.
• Coordinate with Front Office, Sales, and Revenue teams for operational efficiency.
• Manage room allocations and special requests attentively.
• Support VIP bookings with bespoke arrangements.
• Process payments and handle billing information.
• Respond to guest inquiries about rates and availability.
• Promote upselling opportunities like room upgrades.
• Ensure accuracy of reservations in the PMS and booking systems.
• Assist with group reservations as needed.
• Resolve booking issues with discretion.

Qualifications:

• Bachelor’s degree in Hospitality Management or related field.
• Previous experience in Reservations or Guest Services.
• Proficiency in reservation and property management systems.
• Excellent verbal and written communication skills.
• Strong customer service and sales skills.
• High attention to detail.
• Ability to multitask in a fast-paced environment.
• Flexibility to work shifts and weekends.

Join the Shangri-La Jeddah Team as a Reservation Agent!
Become part of a prestigious hotel that sets a new standard for luxury along the beautiful Jeddah Waterfront. As a Reservation Agent, you will play a critical role in providing the highest level of service to enhance customer satisfaction while optimizing booking opportunities.

Responsibilities:

• You will master our room product, understanding its layout, attributes, benefits, and amenities.
• Communicate hotel rate structures and highlight the unique values of our offers during the selling process.
• Promote the facilities and services of the hotel and stay informed about new developments.
• Handle incoming reservation requests, confirming bookings based on our Availability, Rates & Inventory strategy.
• Provide prompt responses to all inquiries to ensure customer satisfaction.

Qualifications:

• At least 1 year of working experience in a hotel.
• Fluency in English and Arabic is essential.
• Proficient in Microsoft Office programs (Excel and Word).
• Strong attention to detail and a passion for delivering great customer service.
• Excellent communication skills and a professional telephone manner.
• Flexibility in covering different shifts is required.
• A collegiate-level degree is preferred.
• Experience in a Reservations environment is an advantage.

Why Join Us?
We offer a workplace that values passion and supports personal growth, structured pathways for learning and development, competitive benefits, recognition programs, and team dynamics that promote diversity and inclusion. If you're ready to join a dynamic team that offers real opportunities for advancement, we want to hear from you!