Branch Supervisor

Join Our Team as a Call Center Representative
We are seeking energetic and dedicated individuals for the role of Call Center Representative at Boundless Consulting, located in Abha, Saudi Arabia. This position is part of a two-month project in Jazan, ensuring you have the opportunity to engage directly with customers while working for a leading live communications agency.

Key Responsibilities:

• Answer inbound calls from customers professionally.
• Handle and resolve customer inquiries and complaints efficiently.
• Provide customers with relevant product and service information.
• Process forms, orders, and applications as requested.
• Identify priority issues and escalate them to management.
• Route calls to the appropriate departments.
• Follow up on complex inquiries where necessary.
• Maintain detailed call notes and reports in the CRM system.
• Manage administration tasks and communication with internal teams.

Requirements:

• Minimum of 3 years of experience in a similar role.
• Fluency in Arabic and English, both written and spoken.
• Excellent communication skills.
• Proficiency in relevant computer applications.
• Able to handle emergency situations calmly and effectively.
• Commitment to maintaining customer confidentiality.

Join NICE ONE as a Store Branch Manager in Abha!
We are seeking a motivated and experienced store Branch manager to lead our Abha branch. This key role is responsible for driving store performance, delivering exceptional customer experiences, managing store operations, and developing the team to achieve our sales and profitability targets.

Key Responsibilities:

• Lead daily store operations to ensure a smooth, safe, and efficient shopping environment, including opening/closing procedures, cash handling, and loss prevention.
• Drive sales and profitability by setting clear targets, coaching the team on selling techniques, monitoring KPIs, and implementing action plans to meet objectives.
• Recruit, train, motivate, and develop store staff; manage schedules, performance reviews, and conduct regular team meetings to maintain engagement and accountability.
• Provide exceptional customer service by resolving escalated issues, maintaining service standards, and ensuring a positive and inclusive experience for all customers.
• Manage inventory, stock replenishment, visual merchandising, and promotional displays to maximize sell-through and minimize shrinkage.
• Oversee accurate transaction processing, cash reconciliations, and coordinate with logistics for timely deliveries and correct stock levels.
• Analyze sales data, customer feedback, and market trends to identify opportunities for improvement and collaborate with regional teams on local initiatives.
• Ensure compliance with company policies, safety procedures, and local regulations; promote ethical practices and a respectful workplace culture.
• Maintain product knowledge and train staff on features, pricing, and promotions to support informed customer interactions and upselling.
• Record and report store performance, staffing, and operational issues to the regional manager; implement corrective actions as needed.

Required Qualifications:

• High school diploma or equivalent; bachelor’s degree in Business, Retail Management, or a related field is preferred.
• Minimum 2+ years of supervisory or managerial experience in retail, hospitality, or related customer-facing environments.
• Proven track record of meeting sales targets, managing budgets, and enhancing store performance.
• Experience with POS systems, cash handling, and basic financial reconciliations.
• Familiarity with inventory management, visual merchandising, and loss prevention practices.
• Legal right to work in Saudi Arabia and willingness to be based in Abha; ability to travel locally as required.

Required Skills:

• Strong leadership and people-management skills with the ability to coach, motivate, and develop a diverse team.
• Excellent communication and interpersonal skills with a customer-focused approach.
• Analytical mindset, strong organizational skills, and the ability to prioritize tasks.
• Problem-solving capability and resilience in addressing operational challenges.
• Basic digital literacy, including proficiency with POS systems and common business apps for reporting and communication.
• Fluency in Arabic and working proficiency in English are an advantage.

Our company is committed to creating an inclusive workplace. We welcome applications from all qualified candidates and will provide reasonable accommodations during the recruitment process upon request.