Join Raffles The Red Sea, a luxury resort located in Umluj, Saudi Arabia, as a Spa & Wellness Assistant Manager.In this role, you will support the Spa & Wellness Manager in overseeing the daily operations of our world-class spa facilities, ensuring exceptional guest experiences and maintaining the highest standards of service.
Key Responsibilities:- Assist in managing the day-to-day operations of the spa and wellness facilities.
- Support the Spa & Wellness Manager in developing and implementing strategies to enhance guest satisfaction and increase revenue.
- Supervise and train spa staff, ensuring they deliver exceptional customer service and adhere to brand standards.
- Oversee scheduling, inventory management, and maintenance of spa equipment and supplies.
- Ensure compliance with health and safety regulations and maintain a clean, safe environment for guests and staff.
- Assist in managing the spa's budget, including monitoring expenses and identifying cost-saving opportunities.
- Collaborate with other departments to create and promote spa packages and special offers.
- Handle guest inquiries, feedback, and concerns professionally and efficiently.
- Stay informed about industry trends and implement innovative spa treatments and wellness programs.
Qualifications:- Bachelor's degree in Hospitality Management, Business Administration, or related field.
- Minimum 3-5 years of experience in spa and wellness management or related field, preferably in luxury hospitality settings.
- Proven track record in team leadership, staff training, and performance management.
- Strong knowledge of spa operations, treatments, and wellness trends.
- Excellent customer service skills with the ability to anticipate and exceed guest expectations.
- Proficiency in spa management software and Microsoft Office Suite.
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Financial acumen with experience in budgeting and revenue management.
- Knowledge of health and safety regulations in the spa industry.
- Spa management certification preferred.
- Flexibility to work varying shifts, including weekends and holidays.
- Ability to speak Arabic is a plus.
What's in it for you:- Opportunity to join a leading global hospitality group with an exceptional portfolio of luxury brands.
- Chance to define the pre-opening operations for two iconic resorts at one of the world’s most anticipated new destinations.
- Be part of a team dedicated to creating unparalleled luxury hospitality experiences.
- Competitive package and excellent opportunities for professional growth.
- Outstanding discounts across the global Accor and luxury brand network.
