Call Center Agent📣 Job Ad

About Sumou Global Investment (SGI)

Sumou Global Investment (SGI) is a Saudi real estate investor-developer, headquartered in Al Khobar. Active across the Kingdom and beyond since 2007, SGI operates as part of the Sumou Group. The company specializes in master-planning and delivering residential, commercial, and mixed-use destinations, aligning its projects with Saudi Vision 2030. SGI's portfolio encompasses over 60 million square meters of land under development, with projects exceeding SAR 30 billion in development value.

The Role of Call Center Agent

SGI is seeking a Call Center Agent to join its team in Al Khobar, Eastern Region. This full-time position serves as the initial point of contact for prospective buyers and investors, managing inbound inquiries across various communication channels including phone, email, and digital platforms. The agent will be responsible for providing comprehensive information, qualifying leads, and facilitating appointments for the sales team.

Key Responsibilities

• Answer inbound calls, messages, and emails from prospective clients promptly and professionally to ensure a positive client experience.
• Provide accurate information on SGI developments, unit availability, pricing, and amenities to assist clients in making informed decisions.
• Log every inquiry and maintain complete and up-to-date customer records within the CRM system for accurate tracking and effective follow-up.
• Qualify leads and route high-potential prospects to Sales Agents; escalate unusual or unclassified inquiries to the Sales Manager to ensure appropriate handling.
• Follow up on missed calls and pending inquiries within agreed response times to minimize missed opportunities.
• Meet individual Key Performance Indicators (KPIs) for response time, call quality, and lead conversion to maintain service standards and support sales performance.

Qualifications and Experience

Candidates for this role should possess 0-1 years of relevant experience. The ability to manage client inquiries effectively and maintain accurate records is essential for success in this position.

Required Skills and Attributes

• Excellent verbal and written communication skills for professional client interaction.
• Strong organizational skills and attention to detail for accurate data logging and record keeping.
• Ability to effectively qualify leads and manage inquiries efficiently.
• Proficiency in using CRM systems for customer relationship management.
• Commitment to meeting performance targets and service standards.

Application Process

Qualified candidates are encouraged to apply for this full-time position based in Al Khobar.