Call Center Agent
| Salary | ||
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Ar Rawabi, Al Khobar |
Customer Support Agent
Location
Khobar, Saudi Arabia
About NowPay
NowPay is a leading fintech company focused on improving financial wellness by providing innovative earned wage access and financial solutions. We are committed to delivering exceptional customer experiences and helping our users access financial services with confidence and ease.
Position Summary
We are seeking a Customer Support Agent to join our team and serve as the first point of contact for our customers. The ideal candidate will have previous experience in a banking call center environment and possess excellent communication, problem-solving, and customer service skills.
The Customer Support Agent will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a seamless customer experience across all communication channels.
Key Responsibilities
Respond to customer inquiries via phone calls, emails, chat, and other support channels.
Provide accurate information regarding NowPay products, services, and processes.
Resolve customer complaints and issues in a professional and timely manner.
Escalate complex cases to the relevant internal departments and follow up until resolution.
Maintain high levels of customer satisfaction and service quality.
Document customer interactions and update records accurately in internal systems.
Follow established customer support procedures and service standards.
Identify recurring customer concerns and provide feedback for process improvement.
Collaborate with Operations, Product, and Partner Success teams to ensure efficient issue resolution.
Meet individual and team performance KPIs, including response times, resolution times, and customer satisfaction metrics.
Qualifications & Requirements
Diploma or Bachelor's degree in Business Administration, Finance, Communications, or a related field.
Previous experience in a bank call center is mandatory.
Minimum 1 year of experience in customer service, customer support, or contact center operations.
Experience within the banking, fintech, or financial services industry is highly preferred.
Excellent verbal and written communication skills in Arabic and English.
Strong problem-solving and conflict-resolution abilities.
Ability to handle customer interactions professionally and empathetically.
Good computer skills and familiarity with CRM or ticketing systems.
Strong organizational skills and attention to detail.
Ability to work effectively in a fast-paced environment.
Working Schedule
5 working days per week.
2 days off per week.
Working hours: 9:00 AM to 5:00 PM.
What We Offer
Competitive salary package.
Professional development and growth opportunities.
Dynamic and collaborative fintech work environment.
Opportunity to contribute to a rapidly growing company transforming financial wellness in the region.
If you have a passion for customer service and experience supporting customers in a banking environment, we would love to hear from you.
Requirements
- For Saudis Only
- GOSI Registration Required
- Requires 2-5 Years experience
- Expert or Advanced in English
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