Customer Services Specialist📣 Job Ad

Join Madi International as a Customer Service Officer!
We are seeking a passionate and detail-oriented Saudi National to enhance our customer service team in Al Khobar. If you possess strong communication skills and commitment to delivering excellent service, we invite you to be part of our dynamic team.

Key Responsibilities:

• Handle incoming customer inquiries via phone, email, and WhatsApp.
• Provide product information, order updates, and support with returns or complaints.
• Coordinate with the sales and logistics teams to ensure smooth order fulfillment.
• Maintain customer satisfaction through prompt, polite, and professional service.
• Update customer records and service logs accurately.

Requirements:

• Saudi National Mandatory.
• Excellent communication skills in Arabic and English.
• Previous experience in customer service or call center roles is a plus.
• Strong organizational skills and attention to detail.
• Ability to multitask and handle pressure in a fast-paced environment.

Join Our Team as a Business System Analyst!
We are seeking a detail-oriented Business System Analyst to join our team at Alfalak Electronic Equipment & Supplies Co. This is a full-time position based in Eastern, Saudi Arabia.

About Us:
Al-Falak Electronic Equipment & Supplies Co. is a leading IT services and consulting firm with over 43 years of experience. We deliver complete end-to-end solutions and are proud to work with top IT brands including Microsoft, HP, and Samsung. Our team is dedicated to continuous improvement and high-quality service delivery.

Your Role:
The ideal candidate will be responsible for analysing business processes, identifying system requirements, and supporting the development of effective solutions. This role requires strong analytical skills, communication abilities, and a passion for improving operational efficiency.

Key Responsibilities:

• Analyse business processes and identify areas for improvement.
• Gather, document, and validate system requirements with stakeholders.
• Assist in developing functional specifications and system designs.
• Support system implementation, testing, and user training.
• Collaborate with cross-functional teams to ensure seamless project delivery.
• Prepare reports, documentation, and workflow diagrams.

Requirements:

• Bachelor’s degree in a relevant field.
• 1–2 years of experience in business analysis or a related role.
• Strong analytical, organizational, and communication skills.
• Ability to work collaboratively in a fast-paced environment.

Join Infralink NextGen Technologies as a Sales and Marketing Specialist!
Infralink NextGen Technologies LLC, headquartered in New Mexico, USA, is a leading global IT solutions provider committed to enabling digital excellence. We offer a variety of services, including cloud transformation, cybersecurity, and digital consulting, to diverse industries such as healthcare, finance, and retail.

Role Overview:
This full-time on-site position in Al Khobar will have you developing and executing innovative marketing strategies, nurturing customer relationships, and managing sales processes. You will also provide training and support to junior team members while actively engaging with clients to address their needs and enhance satisfaction.

Key Responsibilities:

• Develop and implement effective marketing strategies.
• Maintain strong customer relationships and handle sales processes.
• Deliver training and mentorship to junior staff.
• Liaise with clients to ensure their needs are met.
• Utilize CRM tools and relevant sales software.

Qualifications:

• Strong communication and customer service skills.
• Proven experience in sales and sales management.
• Ability to mentor and train team members.
• Knowledge in digital marketing and business development.
• Bachelor's degree in Business Administration, Marketing, or a related field.

Join us at Infralink, where we empower businesses to achieve growth and innovation in a digital world!