Customer Services Specialist📣 Job Ad

Join the prestigious Kempinski Hotels as a Telephone Operator!

As a vital member of our Rooms Division and Front Office & Guest Services, you will be responsible for creating an exceptional first impression by answering all incoming calls in a friendly and professional manner. Our aim is to deliver a distinctively luxurious experience to all our guests while adhering to Kempinski and LQA standards.

Key Responsibilities:

• Answer all incoming calls and connect them to the appropriate extension efficiently and kindly.
• Accurately take messages for guests and ensure timely delivery.
• Manage guests' requests for 'Do Not Disturb' and other confidentiality needs.
• Handle personal wakeup call requests in line with LQA standards.
• Address guests' inquiries and requests, providing assistance or referring them to the relevant departments when necessary.
• In emergencies, serve as the communication center for the hotel.
• Maintain records of Domestic Direct Dial and International Direct Dial communications.
• Monitor TV channels and music in public areas to ensure quality service.
• Keep up-to-date with the telephone directory, emergency procedures, and hotel promotions.
• Maintain a tidy working environment at all times.
• Additional responsibilities may be assigned based on the needs of the hotel.

Join our team as a Customer Service Specialist!
Master Bags Company in Al Khobar is looking for a male/female Customer Service Employee with a passion for providing excellent service to customers. You will play a key role in assisting customers by providing the information and support they need.

• Responsibilities:
  • Preparing and following up on price quotes.
  • Responding to customer inquiries and coordinating with relevant internal departments.
  • Tracking orders, invoices, and delivery status.
  • Updating customer data and sales reports.
• Requirements:
  • Saudi nationality.
  • Proficiency in English, both spoken and written.
  • Strong communication and organizational skills.

If you are interested, please send your CV with the job title in the subject line.