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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationAl Khobar

About the Role

Kempinski Hotels is seeking a dedicated Doorman to join the Rooms Division, specifically within the Front Office & Guest Services department. This full-time position is based in Al Khobar, Saudi Arabia. The Doorman is responsible for creating a positive first impression for guests, ensuring their arrival is met with warmth and efficiency.

Role Objective

The primary objective of this role is to provide a friendly and caring welcome to all guests at the hotel entrance, adhering to Kempinski's service standards. By ensuring guest satisfaction from the moment of arrival, the Doorman contributes to the overall guest experience and the hotel's reputation.

Key Responsibilities

  • Welcome guests upon arrival in a friendly and caring manner, opening the hotel door in accordance with Kempinski standards.
  • Assist guests by opening car doors and providing efficient luggage assistance, transporting it to the hotel.
  • Handle guest requests politely and efficiently, such as calling a taxi or providing directions, referring complex requests to the relevant staff.
  • Maintain up-to-date knowledge of hotel products and services, as well as relevant tourist and business traveling information.
  • Control traffic flow at the hotel entrance to prevent vehicles from blocking access.
  • Hoist and lower the hotel flags according to established hotel procedures.
  • Maintain the cleanliness and tidiness of the hotel's main entrance area.
  • Perform any other duties as assigned by their Supervisor or Manager.
  • Undertake additional responsibilities and tasks as required by the business and hotel needs.

Qualifications and Requirements

  • 0-1 years of experience in a similar role or customer-facing position is preferred.
  • A commitment to upholding high service standards.
  • Ability to work effectively in a dynamic hotel environment.
  • Willingness to perform a variety of tasks to ensure guest satisfaction.

Required Skills

  • Exceptional guest service skills, focused on creating a welcoming atmosphere.
  • Proficiency in providing luggage assistance.
  • A strong understanding of customer satisfaction principles.
  • Ability to manage and control traffic flow effectively.
  • Skills in maintaining the cleanliness and tidiness of designated areas.

Work Details

This is a full-time position located in Al Khobar, Eastern Province, Saudi Arabia. The role requires 0-1 years of experience.


Requirements

  • No experience required

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