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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationAl Khobar

About the Role

WOODS Specialty Cafe & Roastery, a rapidly expanding specialty coffee brand in Saudi Arabia with multiple locations and a growing franchise network, is seeking a driven Franchise Specialist. This role is essential for supporting the brand's growth by identifying expansion opportunities, managing franchise relationships, and ensuring operational excellence across all franchise locations.

The primary objective of this position is to contribute significantly to the expansion of WOODS through robust franchise development, comprehensive franchisee support, meticulous site evaluation, diligent operational follow-up, and adherence to brand standards.

Key Responsibilities

  • Identify and evaluate potential franchise opportunities and target markets for expansion.
  • Generate and qualify leads for prospective franchisees.
  • Coordinate franchise inquiries and support the sales process from initial contact to agreement.
  • Assist in the recruitment and onboarding of new franchisees.
  • Support processes related to franchise agreements and necessary documentation.
  • Conduct market research and competitor analysis to inform strategic decisions.
  • Evaluate potential franchise locations for suitability and viability.
  • Prepare detailed site assessment reports and provide recommendations.
  • Support lease negotiations and commercial evaluations for new franchise sites.
  • Serve as the primary point of contact for existing franchisees, fostering strong relationships.
  • Coordinate the opening plans and execution for new franchise locations.
  • Monitor the performance and compliance of franchise operations against set standards.
  • Ensure consistent implementation of WOODS brand standards and operational procedures across all franchise outlets.
  • Coordinate support and collaboration with internal operations, marketing, training, procurement, and quality assurance teams to assist franchisees.
  • Track key performance indicators (KPIs) and performance metrics for the franchise network.
  • Prepare monthly reports detailing franchise performance and trends.
  • Identify opportunities for improvement and develop corrective action plans for underperforming areas.
  • Support franchisees in achieving their sales and profitability targets.
  • Ensure all franchise locations consistently maintain WOODS brand standards.
  • Conduct franchise audits and site visits to assess operational quality and brand adherence.
  • Follow up on operational, quality, and customer experience requirements to ensure excellence.
  • Support continuous improvement initiatives across the entire franchise network.

Qualifications and Requirements

  • Bachelor's degree in Business Administration, Marketing, Management, Hospitality, or a related field.
  • 2 to 5 years of experience in franchising, business development, operations, retail, Food & Beverage (F&B), or multi-unit businesses.
  • A strong analytical and commercial mindset is essential.
  • Excellent communication and relationship management skills are required.
  • Strong organizational and project management skills.
  • Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word.
  • Fluency in both Arabic and English is mandatory.

Required Skills

  • Franchising
  • Business Development
  • Operations Management
  • Retail Management
  • Food & Beverage (F&B) Industry Knowledge
  • Multi-unit Business Operations
  • Analytical Mindset
  • Commercial Acumen
  • Communication Skills
  • Relationship Management
  • Organizational Skills
  • Project Management
  • Microsoft Office Suite (Excel, PowerPoint, Word)
  • Experience in the Coffee Industry
  • Experience in the Restaurant Industry
  • Experience in the Hospitality Industry
  • Understanding of Franchise Business Models
  • Site Selection Expertise
  • Market Analysis
  • Multi-branch Operations Experience

Work Environment and Location

This is a full-time position based in Al Khobar, Eastern Province, Saudi Arabia. WOODS offers the opportunity to join one of Saudi Arabia's fastest-growing specialty coffee brands and play a key role in the expansion of a premium coffee concept. You will work directly with senior leadership on strategic growth initiatives, with ample opportunity for professional growth and career advancement.

Requirements

  • Requires 2-5 Years experience

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