Receptionist

About the Role

IHG Hotels & Resorts is seeking a Receptionist to join our team in Al Khobar, located in the Eastern region. This full-time position is designed for individuals with 0-1 years of experience who are ready to provide essential front-office and administrative support within our Corporate Office environment.

Role Purpose

The Receptionist serves as the initial point of contact for all visitors and provides comprehensive general office support to the Corporate Services department. This role operates on a rotating basis, ensuring consistent adherence to company standards and maintaining a professional, welcoming atmosphere for all guests and staff members.

Key Responsibilities

• Receive and appropriately welcome visitors, including vendors, applicants, and clients.
• Respond to routine visitor inquiries and complaints, referring complex issues to management as needed.
• Notify relevant parties of guest arrivals or deliveries.
• Maintain up-to-date knowledge of the Company's internal organizational changes and structure.
• Ensure the lobby reception area is consistently neat and presentable, serving as a host/hostess and ensuring beverages are available for guests.
• Schedule Lobby conference rooms as required.
• Validate parking passes for guests and visitors.
• Process and issue name badges for all guests and visitors.

Candidate Profile and Skills

We are seeking a candidate with 0-1 years of relevant experience who demonstrates a consistent, high-quality customer-focused orientation. The ideal individual will possess strong communication skills, enabling them to effectively listen to and interact with customers to gather necessary information and address their specific needs. This includes the ability to tactfully explain when a service cannot be provided, respond within promised timeframes, provide clear and accurate information, explain procedures, and anticipate potential problems or questions.

Work Environment

This full-time position is based in the Company's Corporate Office in Al Khobar. The role operates under general supervision and requires a commitment to maintaining professional standards in a dynamic front-office setting.

Application Information

Qualified candidates are encouraged to apply for this full-time Receptionist opportunity with IHG Hotels & Resorts.