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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationAl Bahar, Al Khobar
We are looking for a professional secretary to join the team, where you will be responsible for managing correspondence and communications, organizing appointments and meetings, and preparing reports and administrative documents. The ideal candidate must have high organizational skills, proficiency in using Microsoft Office programs, and the ability to handle work pressure efficiently. We look forward to working with someone who is distinguished by accuracy in work, excellent communication skills, and the ability to manage multiple tasks effectively.

Requirements

  • GOSI Registration Required or Sponsorship Transfer
  • Requires 2-5 Years experience
  • Expert or Advanced in English

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Key Responsibilities

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  • Drive revenue optimization through active management of occupancy rates, dynamic pricing, and overall revenue performance, aligning with targets and forecasts.
  • Monitor and manage online listings across key Online Travel Agencies (OTAs) such as Airbnb, ********, Expedia, and Agoda, ensuring accurate representation and competitive positioning.
  • Champion guest relations by promptly addressing inquiries, resolving complaints, and managing escalations to maintain high guest ratings and customer satisfaction.
  • Coordinate and ensure timely completion of housekeeping schedules and quality checks to uphold property standards.
  • Manage and coordinate all maintenance requests, supervising vendor and contractor performance for swift resolution of property issues.
  • Cultivate and manage relationships with property owners, landlords, external vendors, and internal Fircroft teams to foster collaboration and operational efficiency.
  • Lead and supervise operational teams, ensuring adherence to Standard Operating Procedures (SOPs) and service standards for a consistent guest experience.
  • Provide detailed weekly and monthly performance reports covering occupancy, revenue, guest satisfaction, outstanding issues, and plans for improvement.

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  • 5 to 7 years of relevant experience in short-stay operations, serviced apartments, vacation rentals, property management, or hospitality operations.
  • A minimum of 2 years of experience in a leadership or supervisory role.
  • Proven experience managing short-stay portfolios and ensuring operational consistency across multiple properties.
  • Strong knowledge of major OTA platforms, including Airbnb, ********, Expedia, and Agoda.
  • Demonstrated experience in revenue optimization techniques and occupancy management strategies.
  • A strong background in guest relations and customer service.
  • Experience coordinating housekeeping and maintenance workflows.
  • Strong communication skills for managing diverse stakeholders and operational teams.
  • Strong analytical skills for data interpretation and report generation.

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  • Maintenance & Vendor Coordination
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  • Team Leadership
  • Reporting & Analytics
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  • Communication Skills
  • Analytical Skills

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