Service Manager📣 Job Ad

About Evostel and the Role

Evostel (previously AQESA), part of the Ali Zaid Al Quraishi & Brothers Company (AZAQ Group), is seeking a Service Manager to lead its Electrical Services Business. This full-time position is based in Al Khobar, Eastern region, and involves managing the complete project and service lifecycle for electrical services. The AZAQ Group is a closed joint stock company with over 60 years of operation in the GCC region, known for its diversified investment portfolio and strategic international relationships.

Role Purpose and Scope

The Service Manager will oversee the successful delivery of engineering, field services, testing & commissioning, retrofit projects, maintenance activities, and technical consulting services across power distribution and industrial electrical systems. This includes pre-bid support, proposal preparation, engineering design, resource planning, project execution, customer acceptance, and project closure. The role focuses on driving technical excellence, operational efficiency, safety compliance, customer satisfaction, and sustainable business growth, while supporting Evostel's strategic expansion in electrical services. The Service Manager will lead multidisciplinary engineering and field service teams, collaborating with Sales, Pre-Sales, Procurement, Vendors, and Customers.

Key Responsibilities

• Support sales and business development teams in identifying service opportunities and lead technical discussions with customers during pre-bid and tendering stages.
• Review RFQs, tenders, specifications, and project requirements, developing technical and commercial service proposals, methodologies, and resource estimates.
• Lead engineering activities related to power distribution systems, protection systems, and electrical installations, ensuring compliance with relevant standards (IEC, IEEE, Saudi Electricity, Aramco, SABIC).
• Manage all field service activities, including planning, scheduling, and allocation of resources, while supervising site engineers, service engineers, technicians, and subcontractors.
• Oversee onsite supervision services for MV/LV switchgear, power transformers, MCCs, protection and control systems, and industrial power distribution networks.
• Manage testing, commissioning, and start-up services for various electrical systems, ensuring successful energization and customer acceptance.
• Lead retrofit, upgrade, and modernization projects, including switchgear life extension, protection relay upgrades, and SCADA integration.
• Manage specialist services such as fault analysis, power quality investigations, protection system troubleshooting, and various maintenance activities.
• Lead engineering consulting services including protection coordination, arc flash, load flow, and short circuit studies.
• Establish project execution plans, monitor milestones, manage risks, and ensure projects are delivered on time, within scope, and within budget.
• Ensure strict compliance with QHSE requirements, promote a strong safety culture, and drive continuous improvement in quality and operational standards.
• Lead, mentor, and develop engineering, commissioning, and field service teams, establishing performance objectives and succession plans.
• Manage department budgets and operational costs, improving service profitability and supporting annual business planning.

Candidate Profile and Qualifications

The ideal candidate is a results-oriented electrical services leader with strong commercial, engineering, and operational capabilities. This role requires deep expertise in power distribution systems, protection and control, testing & commissioning, modernization projects, and industrial maintenance services. The candidate should be capable of building a high-performance service organization that delivers safe, profitable, and customer-centric solutions.

• Education: Bachelor’s degree in Electrical Engineering.
• Experience: Minimum of 10-15 years in electrical engineering and field services, with at least 5 years in a leadership or managerial role.
• Technical Expertise: Extensive experience in MV/LV power distribution systems, testing, commissioning, protection systems, and industrial electrical projects.
• Client Experience: Proven track record serving industrial customers such as Aramco, SABIC, SEC, Royal Commission, petrochemical plants, utilities, and infrastructure clients.
• Leadership: Demonstrated ability to manage engineering and field service teams.