Telephone Communication Clerk📣 Job Ad

in Kempinski Hotels

21 days ago

	Contract Type	Full-time
	Workplace type	On-site
	Location	Al Khobar

Join Our Team as a Telephone Operator!
As a valued member of the Rooms Division at Kempinski Hotels in Al Khobar, you will play a crucial role in delivering exceptional service to our guests. Your primary responsibility will be to manage all incoming calls, ensuring a friendly and efficient experience according to Kempinski and LQA standards.

Key Responsibilities:

Answer all incoming calls promptly and connect them to the appropriate extension.
Accurately take and deliver messages for guests in a timely manner.
Manage guests' requests for DND (Do Not Disturb) and handle personal wakeup calls as per LQA standards.
Assist guests with inquiries and requests, providing help or referring to relevant departments as necessary.
In emergencies, serve as the communication center for the hotel.
Keep records of all Domestic Direct Dial (DDD) and International Direct Dial (IDD) calls and coordinate billing with the front office.
Monitor TV channels and public area music for proper functioning.
Maintain a neat working environment at all times.

Join us in delivering the finest hospitality experience, where every guest interaction is an opportunity to create memorable moments.

Requirements

No experience required

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Proven experience as a Graphic Designer specializing in exhibitions, events, or experiential design.
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