Customer Services Specialist📣 Job Ad

Overview:
Aqualia is seeking a dedicated Customer Services Support professional to join our team. As the fourth largest water company in Europe, we manage the complete water cycle and provide services to over 43 million users across 17 countries. The ideal candidate will serve as a liaison, delivering essential product and service information to our customers.

Key Responsibilities:

• Respond to customer inquiries related to water services, billing, and account information.
• Investigate and resolve customer complaints regarding water quality and billing discrepancies.
• Assist customers with billing inquiries and process payments.
• Manage service requests including new water connections and meter readings.
• Educate customers on water conservation and relevant regulations.
• Maintain accurate records of customer interactions and transactions.
• Communicate effectively with customers through various channels.
• Collaborate with field personnel for maintenance and repairs.
• Handle emergency situations related to water supply disruptions.
• Identify opportunities for process improvements in customer service.
• Ensure compliance with regulatory standards in service provision.
• Work closely with other departments to address customer concerns.

Requirements:

• Professionalism and excellent communication skills.
• Customer-centric approach with proven experience in customer services, preferably in the utilities sector.
• Degree in engineering or related field with postgraduate training in marketing or customer service.

Knowledge: English fluency (B2-C1) is required; Spanish and Arabic skills are valued.

We Offer:

• A stable position with a permanent contract.
• Opportunities for growth and professional development.
• Conditions aligned to experience and skills.

Join Aqualia as an Operation & Maintenance & Performance Manager
Aqualia, one of the largest water management companies in Europe, is seeking an experienced professional to oversee the performance management of our water operations in Saudi Arabia. We provide services to millions and are committed to ensuring sustainable water supply.

Key Responsibilities:

• Identify corrective actions to improve network performance and achieve KPI targets.
• Analyze Non-Revenue Water (NRW) data to reduce technical and commercial losses.
• Establish and maintain effective reporting systems for water network efficiency.
• Monitor and evaluate water systems, DMA, AMR, and billing systems.
• Coordinate with business unit managers to implement NRW reduction strategies.
• Review data related to flow, pressure, and performance monitoring.
• Facilitate achievement of KPI targets for Continuity of Supply and NRW.
• Utilize IT tools such as Power BI and DMA monitoring systems.
• Perform additional tasks as required by direct line management.

Qualifications:

• Minimum 10 years of experience in drinking and sewage networks.
• At least 5 years in performance management.
• Proficient in MS Office and Power BI.
• Strong organizational and time-management skills.
• Demonstrable leadership capabilities as a team player.
• Bachelor's degree in Engineering or equivalent.
• Fluent in written and spoken English.

Join us at Aqualia for an opportunity to make a significant impact on water management in Saudi Arabia.

Join Sulaiman Al Rajhi University as a Recruitment Specialist!
We are seeking a dedicated and skilled Recruitment Specialist to manage the end-to-end recruitment process for both academic and administrative positions. This role is essential in ensuring that our recruitment aligns with university policies and Saudi labor regulations.

Key Responsibilities:

• Handle the full recruitment cycle including requisition, sourcing, screening, interviewing, and offers.
• Coordinate with Deans and Department Heads to define job requirements and staffing needs.
• Source candidates through job portals, academic networks, and professional platforms.
• Conduct initial interviews and organize technical/panel interviews.
• Maintain recruitment data and documentation on HR systems.
• Ensure compliance with labor laws and accreditation requirements.
• Prepare recruitment reports and metrics.
• Support onboarding handover and ensure a positive candidate experience.

Qualifications:

• Bachelor's degree in HR, Business, or a related field.
• 4 years of recruitment experience (preferably in universities).
• Knowledge of Saudi labor law and academic hiring practices.
• Strong interviewing, communication, and sourcing skills.

Core Competencies:

• Communication
• Attention to detail
• Stakeholder management
• Time management
• Professional ethics