Customer Services Specialist📣 Job Ad

in North Fantasy Transport Company

21 days ago

	Salary	4,000 / Month
	Contract Type	Full-time
	Workplace type	On-site
	Location	Arar

The Northern Fantasy Transport Foundation is looking for a distinguished Customer Service Specialist to join its team. Your job responsibilities will include developing performance and quality standards in customer service as well as contributing to updating service procedures and ensuring customer satisfaction.

Main Tasks:

Identifying performance indicators and quality systems in customer service.
Participating in the development of customer service procedures and manuals.
Analyzing data related to customer satisfaction and identifying patterns and trends.
Preparing specialized documents and reports.

Qualifications Required:

Bachelor's degree in specific fields such as customer service, public relations, or executive secretarial.
Practical experience of not less than 3 years in the field of customer service.

Required Skills:

Customer service
Customer experience management
Achieving and monitoring quality
Report preparation

The applicant for the job must be female, and it is preferred to be proficient in a number of languages such as Arabic and English.

Requirements

Females-only workplace
Requires 2-5 Years experience

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Responsibilities:

Manage the full sales cycle from lead qualification to closing subscriptions.
Communicate with potential customers through DMs, phone calls, WhatsApp, and social media.
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Handle objections professionally and deliver clear value messages.
Meet monthly sales targets and optimize conversion performance.
Update the CRM with accurate customer information and pipeline status.
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Execute upsell and cross-sell opportunities when suitable.
Follow up post-subscription to ensure a smooth onboarding experience and reduce churn.

Qualifications:

Saudi nationality is required.
Previous experience in sales; experience in EdTech or digital services is preferred.
Strong verbal and written communication skills.
High persuasion ability and strong objection-handling skills.
Proficiency with CRM systems and digital communication tools.
Target-driven, organized, and able to work under pressure.
Understanding of the Saudi education and exam ecosystem is an advantage.

Benefits: