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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationDammam

About the Recruitment Drive

Air Arabia is conducting a Cabin Crew Recruitment Drive in Bahrain for its Dammam Hub. This event presents an opportunity to join the airline's team as a Cabin Crew member. The role involves representing the airline, enhancing customer experience, ensuring passenger safety and comfort, and maintaining a positive corporate image. Candidates should be prepared and fit to perform duties in accordance with company policies and procedures. Specific details regarding the venue and schedule for the recruitment drive will be communicated 3-5 days prior to the event.

Key Responsibilities

  • Ensure timely attendance, proper grooming, fitness, and adherence to all legal requirements for assigned flights.
  • Attend briefings to acknowledge flight details, understand role distribution, targets, security checks, and boarding procedures.
  • Instruct passengers on safety procedures to ensure their safety and comfort at all times.
  • Identify safety and security risks and collaborate with the Cabin Supervisor to implement remedial actions according to Standard Operating Procedures (SOPs).
  • Administer first aid to passengers when necessary.
  • Promptly inform the Cabin Supervisor, Flight Crew, and Captain of any irregularities or malfunctions.
  • Welcome passengers, assist with boarding formalities, and enter necessary data into the aircraft logbook as per airline and Civil Aviation Authority procedures.
  • Provide consistently excellent customer service to passengers, attending to their individual pre-bookings, requests, and needs.
  • Identify and assist passengers experiencing stress or difficulties in accordance with the Operations Manual and relevant instructions.
  • Contribute to maximizing on-board revenue and the "Charity Cloud" program by effectively promoting on-board meals, products, and charity services to achieve individual and team targets.
  • Ensure the proper and secure handling of cash and credit card payments received from individual sales and donations.
  • Conduct pre-flight checks to ensure sufficient supplies, emergency equipment, catering equipment, and other specified equipment are available prior to take-off, reporting any deficiencies to the Cabin Supervisor and/or Captain.
  • Assist in ensuring the aircraft cabin is thoroughly cleaned during transit and that adequate re-catering and duty-free products are provided before flights.
  • Ensure orderly and complete handover/takeover of the cabin to/from catering, cleaning, and/or maintenance staff.
  • Conduct post-flight briefings and assessment reports as per adopted policies and procedures, providing objective evaluations and reporting any problems or discrepancies.
  • Account to the Cabin Supervisor for passenger conduct and perform the duties of 'Cabin Supervisor' when designated by the Captain.
  • Maintain necessary professional and safety knowledge and competitiveness by attending recurrent training, emergency procedures training, and educational workshops, ensuring current licensing.
  • Contribute to team effort by accomplishing related results and achieving allocated sales targets and objectives.

Qualifications and Requirements

  • Minimum Height: 160 cm (Female), 170 cm (Male).
  • Weight must be in proportion to age and height.
  • Clear skin with no visible marks or tattoos when wearing the cabin crew uniform.
  • Medically and physically fit to perform Cabin Crew duties.
  • Ability to swim with the aid of a flotation device.
  • Diploma or Higher Secondary Certificate; a diploma in Travel/Tourism is a plus.
  • Training in First Aid, Safety, and Emergency Procedures is an added value.
  • Fit to fly with good general health, and no serious medical conditions or chronic diseases.
  • Presentable, friendly, and demonstrating a cheerful and positive attitude, even under stress.
  • Customer service oriented, capable of understanding and attending to customers' needs and requests.
  • Capable of handling difficult situations and angry customers without compromising the corporate image.
  • Focused, capable of identifying irregularities and handling threats and emergencies with efficiency and commitment to successful results.
  • Proactive, self-motivated, demonstrating initiative and positive teamwork competency.
  • Very good verbal and written communication skills.
  • Excellent time management and problem-solving skills.
  • Proficient in Microsoft Office.
  • Fluent in English. Other languages are an advantage based on airline requirements.
  • Fresh graduates are encouraged to apply.
  • Previous experience as cabin crew or in a customer service role within the Airlines/Aviation or hospitality industries will be considered an added value.
  • An active cabin crew license is an advantage.
  • Capable of working in a shift pattern and for extended working hours.
  • High flexibility and adaptability to frequent changes and busy schedules.
  • Demonstrates the ability to contribute and successfully deliver against policies, procedures, and set KPIs.

Required Skills

  • Customer Service
  • Communication (Verbal and Written)
  • Problem-solving
  • Microsoft Office Proficiency
  • Teamwork
  • Time Management

Work Context

This is a full-time Cabin Crew position based in Dammam, Saudi Arabia, for Air Arabia. The role requires individuals with 0-1 year of experience, and fresh graduates are encouraged to apply. Candidates must be able to work shifts and extended hours, demonstrating high flexibility and adaptability to frequent changes and busy schedules.

Requirements

  • No experience required

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