Customer Experience Specialist – Insurance Industry📣 Job Ad

About the Role

Salehiya Healthcare, a prominent Saudi Arabian company established in 1964, is seeking an experienced Operations Supervisor to join its team in Dammam, Eastern Province. Specializing in the distribution of pharmaceuticals, medical and laboratory equipment, diagnostics, medical disposables, and hospital and consumer supplies, Salehiya is committed to innovation and professional growth within the Kingdom's healthcare sector. This full-time position is essential for ensuring compliant, efficient, accurate, and timely operations across transportation, warehousing, inventory management, and logistics.

The Operations Supervisor will lead warehousing and logistics staff, setting an operational tone focused on maximum efficiency at the most competitive cost. This role requires ensuring optimum productivity and customer centricity in all activities, fostering respect and collaboration within the team and with other stakeholders, and contributing to Salehiya's core values.

Key Responsibilities

• Establish operational standards for maximum efficiency and cost-effectiveness.
• Ensure all operational activities are conducted with optimum productivity and a customer-centric approach.
• Promote a culture of respect and collaboration through effective relationships with the team and stakeholders.
• Execute standard operating procedures for daily, weekly, and periodic business processes to achieve optimal business results.
• Drive continuous numerical improvement in the company's cost to serve.
• Manage delivery vehicle performance to meet agreed KPIs and SLAs for customer service.
• Oversee all functions from goods receipt to replenishment and delivery to Salehiya customers.
• Provide necessary assistance to line managers and key personnel in warehousing, transportation, and distribution.
• Support process improvement initiatives to ensure company objectives are met accurately and on time.
• Maintain effective communication and assist line managers with review forums, such as Monthly Performance Reviews.
• Identify opportunities for improvement in service levels, productivity, and route optimization, developing concrete plans to address them.
• Collaborate with the department manager to ensure the successful and timely launch of key initiatives and projects.
• Ensure a pleasant and cooperative working environment.
• Continuously coach operational staff and frontline employees on internal process improvement and service execution.
• Plan and manage annual and other leaves in coordination with the operational manager.
• Identify and recommend staff training requirements, and provide SOP training to new employees.
• Ensure efficient utilization of resources including storage space, manpower, and equipment.
• Ensure machinery, equipment, consumables, and other resources are planned, used, and maintained appropriately.
• Ensure all operational staff adhere to company safety procedures, GDP practices, and country road safety laws.
• Promptly correct unsafe conditions by coordinating with relevant departments.
• Strictly follow SOP, QMS, and work instructions, and promote adherence among staff.
• Report all incidents promptly and accurately to the immediate superior, completing necessary documentation.
• Ensure timely calibration of temperature sensors and equipment by coordinating with purchase and maintenance departments.

Qualifications and Requirements

• Bachelor's degree, diploma, or Pharmacist qualification.
• 3-5 years of experience in Supply Chain and related activities.
• A minimum of 2 years of experience in a supervisory role.

Required Skills

• Problem-solving skills.
• Leadership skills.
• Strong communication skills.
• A can-do attitude.
• Advanced English proficiency.

Work Environment and Location

This is a full-time position based in Dammam, located in the Eastern Province of Saudi Arabia. The role involves working within a dynamic operational environment focused on healthcare distribution.

About the Role

Napco National is seeking a skilled Truck Driver to join their team in Dammam, Eastern Province, Saudi Arabia. This full-time position is suitable for individuals with minimal to no prior experience, looking to contribute to the efficient transfer of materials within the company's operations.

Key Responsibilities

• Transfer finished goods, raw materials (if required), and pallets to their designated destinations.
• Submit the truck at the security gate to the designated officer.
• Maintain the cleanliness of the truck and perform periodic maintenance checks.
• Report any damages or maintenance needs to the Warehouse Team Leader.
• Operate the truck safely and responsibly, adhering to all established safety measures.

Qualifications and Requirements

• Possession of a valid driver's license appropriate for truck operation.
• Ability to follow instructions and adhere to safety protocols.
• Willingness to maintain truck cleanliness and report issues promptly.

Required Skills

• Proficient driving skills, specifically with trucks.
• Basic understanding of truck maintenance procedures.
• Commitment to adhering to safety measures while driving and handling materials.

Work Environment and Details

This is a full-time position based in Dammam, Eastern Province, Saudi Arabia. The role requires 0-1 year of experience. Salary is not disclosed.

About the Role

LVLTech is expanding its sales team in the Kingdom of Saudi Arabia and is seeking a highly motivated Senior Sales Engineer specializing in Additive Manufacturing. This full-time, on-site role is based in Dammam, Eastern Province. The successful candidate will be responsible for developing new additive manufacturing opportunities across the Saudi market, engaging with industrial companies, government entities, and key sectors such as defense, energy, and aerospace, as well as universities and research institutions. This position supports the Kingdom's localization and industrial development programs.

LVLTech is a provider of advanced manufacturing solutions, distributing industrial 3D printing systems, 3D scanning and metrology solutions, software, and materials. As an authorized partner of globally recognized OEMs, LVLTech offers metal, polymer, and ceramic additive manufacturing technologies to industrial clients throughout the GCC. The company provides comprehensive customer support, from technology selection to installation, training, and ongoing production.

Key Responsibilities

• Build and manage a qualified sales pipeline for Advanced Manufacturing systems, Additive Manufacturing (AM) solutions, 3D scanners, materials, and software across the Kingdom of Saudi Arabia.
• Identify and pursue new business opportunities, conducting customer visits to assess applications, production requirements, site readiness, and investment goals.
• Translate customer needs into technical and commercial solutions, including machine selection, material recommendations, process workflows, and production planning.
• Deliver product demonstrations, technical presentations, and pre-sales technical support, providing solution-based proposals to stakeholders.
• Lead commercial discussions using a consultative, value-based approach, emphasizing Return on Investment (ROI), localization benefits, production capability enhancement, and total cost of ownership.
• Coordinate with OEM partners, application engineers, and service teams to ensure seamless delivery, installation, commissioning, training, and integration of technology into customer workflows.
• Develop and nurture strategic relationships with key accounts in the manufacturing, defense, aerospace, energy, oil & gas, education, and government sectors.
• Maintain CRM updates, provide weekly reports, manage forecasts, and participate in pipeline reviews, while also supporting exhibitions and technical events.

Qualifications and Requirements

• Bachelor's degree in Mechanical Engineering, Industrial Engineering, Manufacturing Engineering, Mechatronics Engineering, Materials Engineering, or a closely related technical field.
• A minimum of 5 years of technical sales experience, with a strong preference for experience in additive manufacturing, 3D scanning, industrial machinery, or advanced manufacturing sectors.
• Proven experience engaging with industrial clients, government entities, defense organizations, energy companies, and research institutions within Saudi Arabia.
• Demonstrated ability to interpret engineering drawings and specifications; basic knowledge of Geometric Dimensioning and Tolerancing (GD&T) is preferred.
• Possession of a valid KSA driving license, or the ability to obtain one, and a willingness to travel across the Kingdom and the GCC as required.
• Fluency in English is required; proficiency in Arabic is strongly preferred.

Required Skills

• Expertise in Additive Manufacturing (AM) technologies, including LPBF, EB-PBF, SLS, SLA, FFF, FGF, DED, and Binder Jetting.
• Proficiency in 3D Scanning and metrology solutions.
• Strong capabilities in Sales Pipeline Management and Business Development.
• Proven track record in Technical Sales and Solution Selling.
• Experience in conducting Product Demonstrations and providing Pre-sales Technical Support.
• Skilled in Consultative Selling and Value-Based Selling methodologies.
• Ability to perform ROI Analysis and articulate Total Cost of Ownership benefits.
• Excellent Relationship Management skills.
• Proficiency in CRM systems.
• Familiarity with industrial clients, government entities, defense, and the energy sector.
• Understanding of KSA procurement cycles, tendering processes, and localization initiatives is a significant advantage.
• Experience in Application Engineering or 3D Printing Operations is highly preferred.
• Familiarity with CAD software, slicing/build preparation software, or reverse engineering workflows is a plus.

Work Environment

This is a full-time, on-site position based in Dammam, Eastern Province, Saudi Arabia. The role requires 2-5 years of relevant experience.

Join LVLTech to be part of a team that delivers advanced manufacturing technologies to customers across the Kingdom. You will work with leading global OEMs and contribute to Saudi Arabia's industrial transformation and localization.