Reservations Agent📣 Job Ad

Join Our Team as a Reservation Agent at Sheraton Dammam!
At Sheraton Dammam Hotel & Convention Centre, we are committed to providing exceptional guest experiences and fostering an environment where our associates feel valued and celebrated. As a Reservation Agent, you will play a crucial role in managing guest reservations with professionalism and care.

Key Responsibilities:

• Process all reservation requests, changes, and cancellations via phone, fax, or mail.
• Identify guest needs and recommend appropriate room types.
• Explain guarantee, special rate, and cancellation policies to guests.
• Document special requests and accommodate accordingly.
• Maintain confidentiality and protect guest-related information.
• Develop positive relationships with guests and team members; assist individuals with disabilities.
• Adhere to company policies and maintain a clean and professional appearance.

Preferred Qualifications:

• High school diploma or equivalent.
• No prior related work experience required.
• No supervisory experience necessary.
• No certifications required.

At Sheraton, we believe in the strength of our diverse team and are an equal opportunity employer. We welcome applicants from all backgrounds to join us on our mission to create a sense of belonging in communities worldwide. If you are a team player ready to enhance the guest experience, consider this exciting opportunity!

Job Summary:
We are seeking a detail-oriented Reservation Agent to join our team. The Reservation Agent will be responsible for assisting customers in booking reservations for travel, accommodation, or events.

Job Responsibilities:

• Assist customers in making reservations via phone, email, or online platforms
• Provide excellent customer service by addressing customer inquiries and resolving any issues that may arise during the reservation process
• Maintain accurate records of reservations and customer interactions
• Collaborate with other teams to ensure seamless coordination of reservations
• Stay updated on current promotions and offers to provide customers with the best possible options
• Ensure compliance with company policies and procedures in all reservation processes

Candidate Requirements:

• Bachelor’s degree in hospitality management, business administration, or a related field
• Proven experience in a similar role, preferably in the hospitality industry
• Excellent communication and customer service skills
• Strong attention to detail and accuracy
• Familiarity with reservation systems and online booking platforms
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Fluency in English and Arabic is required, knowledge of other languages is a plus

Skills:

• Excellent communication skills
• Fluency in Arabic and English
• Strong customer service skills
• Attention to detail
• Multitasking abilities
• Problem-solving skills
• Knowledge of reservation systems and procedures
• Ability to work under pressure
• Time management skills
• Sales skills
• Cultural awareness and sensitivity

Join our Dynamic Team as a Sales Engineer!
As a Sales Engineer in Dammam, you will be responsible for driving sales of complex machinery and technical products. Your role will leverage your advanced technical expertise and strong business acumen.

Key Responsibilities:

• Collaborate closely with the sales team to identify potential business opportunities and develop targeted strategies.
• Conduct detailed needs assessments with clients to understand their technical requirements.
• Develop and present product demonstrations and proposals to clients.
• Negotiate contract terms ensuring alignment with company objectives.
• Provide technical support during installation and maintenance phases.
• Maintain strong relationships with existing clients, offering ongoing support and upselling.
• Stay updated on industry trends and competitor products.
• Prepare technical presentations and training sessions.
• Coordinate with engineering teams for custom requirements.
• Submit regular sales reports and forecasts.

Qualifications:
We're looking for candidates with a Bachelor’s degree in Engineering (Mechanical, Electrical, or Industrial is preferred). A Master's degree or MBA can be an advantage.

Experience:

• A minimum of 5 years in technical sales, with a proven track record of exceeding targets.
• Extensive knowledge of machinery technical aspects.

Competencies:

• Strong technical and engineering knowledge.
• Exceptional sales and negotiation skills.
• Excellent communication and presentation abilities.
• High self-motivation and organizational skills.
• Proficiency in CRM and Microsoft Office.
• Willingness to travel extensively.