Customer Services Specialist📣 Job Ad

Join the Sila Empowerment team as a Customer Service Specialist!
Do you have a passion for delivering an exceptional customer experience? We are looking for an experienced Customer Service Specialist to join our team in Hail. You will have multiple responsibilities that include:

• Responding to inquiries and providing accurate information about services and procedures.
• Recording requests, complaints, and feedback in the approved systems.
• Guiding beneficiaries to the appropriate channels or entities within the center.
• Monitoring beneficiary satisfaction and professionally handling escalated cases.
• Raising recurring feedback and improvement suggestions to management.
• Collaborating with the service delivery follow-up team to ensure requests are completed.
• Following up on requests and transactions from receipt to closure.
• Adhering to service quality standards and customer experience.

Qualifications:

• Diploma or higher qualification.
• 3 years of experience in customer service.
• Effective communication skills.
• Problem-solving skills.
• Proficiency in the English language.

Join our team at Marafi Engineering!
We are looking for an experienced Customer Service Specialist to join our team in the Hail region. If you have the necessary skills and are looking for a new opportunity, this job is suitable for you.
Responsibilities:

• Providing support and assistance to customers efficiently.
• Handling customer inquiries and resolving issues effectively.
• Coordinating with different teams to ensure the best service is provided.

Requirements:

• Holder of a diploma in Business Administration, Information Technology, Computer Science, or equivalent.
• Experience of at least 3 years in project work.
• You must be Saudi.

Join our team as a Customer Service Specialist in Hail!

We are looking for a skilled professional in customer service, possessing the necessary skills to provide effective support and assistance to our customers. Your main responsibilities will include:

• Providing technical support and responding to customer inquiries.
• Meeting customer needs and enhancing their experience.
• Recording feedback and analyzing customer satisfaction data.

Requirements:

• A diploma (or equivalent).
• A minimum of 3 years of experience in customer service.
• Fluency in English.

If you are qualified and wish to join us, please apply via the mentioned email.