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Join our dynamic team at Hilton as a Security Supervisor!

As a Security Supervisor, you will play a crucial role in ensuring the safety and security of our guests, team members, and the hotel premises. Your vigilance will help maintain a secure environment for all.

Key Responsibilities:

• Constantly monitor hotel operations and premises.
• Maintain documentation and key systems to meet legal and company standards.
• Recommend improvements in security measures and fire systems.
• Thoroughly review incidents to prevent recurrence.
• Train and supervise the security team, ensuring adherence to policies.
• Conduct regular briefings with the team.

What We're Looking For:
To excel in this role, you should have previous security experience, preferably in environments with high volumes of people. Your ability to plan, organize, and enforce security systems, along with strong interpersonal skills, is essential. Previous training experience is an advantage.

Why Hilton?
Hilton stands as a leader in hospitality, providing exceptional experiences across our global brands for nearly a century. By joining us, you become part of a team dedicated to excellence in service and guest satisfaction.

Join Our Team as a Call Center Representative
We are seeking energetic and dedicated individuals for the role of Call Center Representative at Boundless Consulting, located in Abha, Saudi Arabia. This position is part of a two-month project in Jazan, ensuring you have the opportunity to engage directly with customers while working for a leading live communications agency.

Key Responsibilities:

• Answer inbound calls from customers professionally.
• Handle and resolve customer inquiries and complaints efficiently.
• Provide customers with relevant product and service information.
• Process forms, orders, and applications as requested.
• Identify priority issues and escalate them to management.
• Route calls to the appropriate departments.
• Follow up on complex inquiries where necessary.
• Maintain detailed call notes and reports in the CRM system.
• Manage administration tasks and communication with internal teams.

Requirements:

• Minimum of 3 years of experience in a similar role.
• Fluency in Arabic and English, both written and spoken.
• Excellent communication skills.
• Proficiency in relevant computer applications.
• Able to handle emergency situations calmly and effectively.
• Commitment to maintaining customer confidentiality.

About the role:
As a Sales Manager at Hilton, you will be instrumental in analyzing local market trends and competitor activities to develop strategies that ensure the hotel remains a leader in the marketplace. This role involves driving business through future and repeat engagements.

Key Responsibilities:

• Analyze local market trends and competitor activity to identify business leads.
• Develop customer accounts and actively travel within the local area to promote the hotel.
• Negotiate room rates/packages with corporate clients.
• Implement innovative local marketing strategies, including through social media.
• Prepare company contracts in accordance with current pricing conditions.
• Foster collaborative relationships with other hotel departments to enhance guest experiences.
• Produce timely reports for management detailing sales activities and leads.
• Handle customer inquiries promptly and professionally.
• Manage and develop the Sales team by recruiting, training, and performance management.

What We Are Looking For:
The ideal candidate will possess a positive attitude, excellent communication skills, and a commitment to high levels of customer service. Key traits include:

• Flexibility and ability to perform under pressure.
• Proven sales experience with a track record of closing sales.

Preferred Qualifications:

• Knowledge of the local market and hospitality industry.
• Degree-level education in a relevant field.
• A passion for sales and achieving business objectives.

About Hilton:
Hilton is a premier global hospitality company dedicated to exceptional guest experiences across its brands. Our vision to deliver warmth and hospitality unites our global team to create remarkable experiences every day.