مدير عام تشغيلي

Required: General Manager – Payments & Digital Operations

A company operating in the field of digital payments, point of sale, and e-shipping services announces its need to appoint an Operational General Manager with practical experience in the payments, point of sale, or financial technology sector, to lead and manage the company operationally and administratively, ensuring operational efficiency, merchant network growth, settlement accuracy, service quality, and oversight of daily operations.

Job Title:

Operational General Manager

General Manager – Payments & Digital Operations

Job Purpose:

To lead and manage the company operationally and administratively, and to oversee all daily activities related to merchants, points of sale, settlements, technical support, the technical team, accounts, reports, and operational risks, ensuring the achievement of the company's goals and its organized and secure growth.

Tasks and Responsibilities:

- Manage the company's entire daily operations.

- Oversee the merchant network, points of sale, and e-shipping services.

- Follow up on sales, collections, commissions, and daily settlements.

- Review discrepancies between the system, merchants, accounts, and banks.

- Supervise the operations, support, sales, and customer service teams.

- Coordinate with the finance department to ensure the accuracy of revenues, expenses, merchant balances, and settlements.

- Coordinate with the technical team and service providers to resolve malfunctions and develop the system.

- Develop and implement internal operational procedures for settlements, authorizations, complaints, support, and reconciliations.

- Follow up on merchant and customer complaints and ensure their closure within the specified time.

- Prepare periodic reports for management on operational and financial performance.

- Monitor performance indicators related to sales, malfunctions, complaints, activation, collection, and profitability.

- Propose development and expansion plans to increase the number of merchants and points of sale.

- Manage relationships with banks, payment companies, service providers, and telecommunications companies.

- Monitor compliance with regulatory and supervisory procedures related to the payment activity.

- Manage operational, technical, and financial risks associated with daily operations.

- Ensure a system of authorizations and controls is in place to prevent errors or manipulation in operations or merchant balances.

- Submit periodic reports to the owner or board of directors on operational results, challenges, and proposals.

Required Conditions:

- No less than 7 years of experience in digital payments, point of sale, payment gateways, banks, financial technology, telecommunications companies, or e-shipping.

- Previous experience in a managerial or leadership position within an operational activity related to merchants or payments.

- Practical experience in POS Operations / Payment Operations / Merchant Operations / Digital Payments / Settlement Operations.

- Proficiency in English, spoken and written.

- Strong ability to manage teams, analyze problems, and make decisions.

- Good understanding of daily settlements, transaction discrepancies, merchant complaints, authorizations, and operational risks.

- Ability to read financial and operational reports and monitor profitability and costs.

- Proficiency in Excel and reporting and follow-up software.

- Experience in the Saudi market or dealing with banks or payment companies is preferred.

Preferred Qualifications:

- Bachelor's degree in Business Administration, Finance, Accounting, Information Systems, or any related field.

- Experience in managing a network of multiple merchants or points of sale.

- Experience in developing internal operational procedures and control policies.

- Good knowledge of payment concepts, settlements, commissions, wallets, points of sale, and merchant services.

Work Location: Jeddah

Job Type: Full-time

Salary: To be determined after the interview based on experience and qualifications