Career Opportunities: Service Associate Service Center📣 Job Ad

About Shangri-La Jeddah

Shangri-La Jeddah is a luxury hotel situated on the new Jeddah Waterfront, along the shores of the Red Sea. The hotel's design incorporates floor-to-ceiling windows that offer expansive views, with stylish interiors reflecting the surrounding sea and sandy beaches. It provides a dedicated Kids Club and supervised play area for families, alongside innovative dining concepts designed to cater to diverse palates.

The Opportunity: Service Associate - Service Center

Shangri-La Hotel in Jeddah is seeking a Service Associate - Service Center to join its full-time team. This role is central to ensuring seamless communication and guest satisfaction by promptly answering calls to the Service Centre and effectively following through on all requests with the relevant departments. This position is suitable for candidates with 0-1 year of experience.

Key Responsibilities

• Answer all incoming calls from guests and external parties professionally and with care, adhering to hotel and Shangri-La policies and procedures.
• Accurately record and channel guest requests to the appropriate departments.
• Perform follow-up calls to guests as required, ensuring service or facility defects have been rectified to their satisfaction.
• Accurately record all requests for wake-up calls and ensure their correct handling.
• Ensure the correct transmission and receipt of facsimile messages.
• Make operator-assisted calls when necessary.
• Record guest messages precisely.

Required Skills and Knowledge

• Knowledge of operational systems used in a Telephone / Service Centre, including PABX, Call Centre System, and Call Accounting Software.
• Familiarity with Shangri-La’s standard operating policies and procedures specific to the Service Centre.
• Understanding of all hotel Emergency Procedures and how to manage them effectively.

Candidate Profile

• Ability to work flexible hours and shifts as required by operational needs.
• Demonstrates responsibility and the ability to take initiative in daily tasks.
• Possesses a pleasant, friendly, and cheerful attitude, contributing positively to guest interactions.

Work Environment

This is a full-time position based in Jeddah, offering an opportunity to contribute to a renowned luxury hospitality brand. The role requires a commitment to maintaining high standards of service and guest communication.