img
Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationJeddah
Join Premium Food Company Ltd. as a Call Center Manager!
In this strategic role, you will be at the forefront of managing our call center operations, directly influencing customer satisfaction and operational efficiency. As part of a dynamic team, your expertise will ensure quick response times and smooth communication across all customer service channels.

Key Responsibilities:
  • Call Center Operations Management: Oversee daily operations, ensuring timely call resolutions and adherence to service levels. Maintain accuracy in order management and adjust staffing for peak periods.
  • Team Leadership & Training: Supervise and train call center agents, ensuring they meet service targets. Prepare schedules and evaluate performance.
  • Customer Complaint Management: Handle escalated complaints, coordinate with teams to resolve issues, and monitor complaint trends for improvement.
  • Coordination With Delivery & Aggregator Teams: Communicate with platforms to resolve order issues and update teams on delivery statuses.
  • Reporting & Analysis: Prepare and analyze reports on call volume, customer satisfaction, and performance metrics.

Qualifications:
  • Bachelor’s Degree in Business, Communications, Hospitality, or related fields.
  • 2–4 years of experience in call center leadership, preferably in food delivery.
  • Familiarity with call center software and knowledge of delivery flow.
  • Excellent communication and problem-solving skills.

Your leadership will help us continuously improve our customer service operations, ensuring a high-quality experience for our customers at Baytoti!

Requirements

  • Requires 2-5 Years experience

Similar Jobs

Call Center Manager

📣 Job Ad

Emdad By Elm

Full-time
Join Emdad By Elm as a Call Center Operations Manager!

As a Call Center Operations Manager, you will be a strategic leader responsible for overseeing daily operations to ensure high-quality customer service and meeting operational objectives. Your key responsibilities will include:
  • Leading and managing daily operations of the call center to achieve set operational goals.
  • Developing and implementing daily, weekly, and monthly operational plans for smooth workflow.
  • Monitoring and evaluating key performance indicators (KPIs) to make informed decisions.
  • Supervising different teams (supervisors, customer service representatives, technical support) and allocating tasks according to workload.
  • Ensuring adherence to quality policies and standard operating procedures (SOPs).
  • Analyzing performance reports and providing recommendations to senior management for overall performance improvement.
  • Leading continuous improvement initiatives to enhance the effectiveness of systems and technologies used in the call center.
  • Coordinating with other departments to support the call center's needs effectively.
  • Handling critical cases and major customer complaints professionally to ensure customer satisfaction.

Requirements:
  • Bachelor's degree in Business Administration, Information Technology, or a related field.
  • A minimum of 5 years of experience in managing call centers or customer service, with at least 2 years in a leadership position.
  • Advanced knowledge of call center systems such as CRM, ACD, IVR.
  • Strong analytical skills to interpret data and utilize performance reports.
  • Proficiency in English (both spoken and written).
  • Excellent leadership and team management skills.
  • Exceptional verbal and written communication skills.
  • Ability to make quick decisions and solve problems effectively.
  • Customer service focus and dedication to achieving customer satisfaction.

breifcase2-5 years

locationJeddah

22 days ago

Human Resources Manager

📣 Job AdNew

Shrimp Nation

Full-time
About the Role
We are seeking an experienced HR Manager to lead and manage our Human Resources team while overseeing all HR functions across our F&B operations in Saudi Arabia. The ideal candidate has strong leadership skills, understands the fast-paced nature of the F&B industry, and can support both corporate and outlet-level teams.

Key Responsibilities:
  • Lead, mentor, and develop the HR team (recruiters, HR officers, coordinators, and PRO/HR admin if applicable).
  • Set clear goals, monitor performance, and ensure high-quality HR service delivery.
  • Build a collaborative, efficient, and proactive HR department.
  • Guide the recruitment team in sourcing and maintaining talent pipelines.
  • Partner with Operations to forecast manpower needs.
  • Ensure smooth and timely onboarding processes.
  • Act as the escalation point for employee concerns.
  • Support HR team members in handling store-level ER matters.
  • Promote a positive culture and implement engagement initiatives.
  • Conduct periodic outlet visits to ensure HR visibility.
  • Oversee service, hygiene, safety, and policy training programs.
  • Support development programs for supervisors and managers.
  • Implement systems to track training progress.
  • Supervise payroll inputs, attendance systems, and documentation.
  • Ensure full compliance with labor laws and company policies.
  • Oversee visa processing, renewals, and government relations.
  • Support audits and ensure proper record-keeping.
  • Coach outlet managers and HR team members on evaluations.
  • Address high-level performance issues and disciplinary actions.
  • Recommend promotions, transfers, and development plans.
  • Support salary reviews, incentives, and benefits programs.
  • Ensure competitive compensation structures.

Qualifications & Skills:
  • Bachelor’s degree in HR, Business Administration, or related field.
  • 5–8 years of progressive HR experience, including 2+ years in a supervisory role.
  • Experience in F&B, hospitality, or retail preferred.
  • Strong leadership and employee relations skills.
  • Deep understanding of HR operations and labor laws.
  • Excellent communication and organizational abilities.

breifcase2-5 years

locationJeddah

about 12 hours ago

Sales Specialist

📣 Job AdNew

Alkhorayef Industries Company

Full-time
Join Alkhorayef Industries Company as a Sales Engineer Panels!

As a leading manufacturer in the industrial and agricultural sector, we are looking for a proactive and detail-oriented Sales Engineer to help us exceed our sales targets and achieve our organizational goals. This role will involve:
  • Meeting and exceeding assigned sales targets to align with company objectives.
  • Managing the pre-qualification process to ensure our products are approved by consultants and authorities.
  • Conducting regular follow-ups on technical requirements to stay aligned with customer needs and expectations.
  • Building and managing technical evaluations for tenders and projects in the MV/LV sector.
  • Preparing comprehensive offers and maintaining accurate records of sales activities.

Key Requirements:
  • Bachelor’s degree in Electrical Engineering preferred.
  • 5-7 years of experience in sales, preferably in the power and energy sector.
  • Strong communication skills to interact with diverse clients and team members.
  • Proficiency in software such as SAP or Oracle.
  • A strong organizational mindset with the ability to manage multiple priorities effectively.

We are committed to supporting the agricultural sector and enhancing our global presence. If you have the skills and enthusiasm to grow with us, we encourage you to apply!

breifcase2-5 years

locationJeddah

about 12 hours ago

You may also like