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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationJeddah
Join the International Water Distribution Co. (Tawzea) as a Customer Services Regional Manager!

TAWZEA is a leader in the management of industrial cities and the operation of water facilities in Saudi Arabia. We are dedicated to enhancing the customer experience in our water services.

Responsibilities:
  • Assist with budget preparation for the Customer Service department and manage the assigned budget.
  • Draft, implement, and execute policies to facilitate quality customer service.
  • Monitor performance metrics and prepare monthly reports on team performance.
  • Analyze customer complaints trends and summarize impact on customer experience.
  • Oversee training and performance evaluations for team members.
  • Identify and recommend updates to customer service procedures.
  • Manage daily workflow of the customer service team.

Requirements:
  • Minimum of 10 years of experience, including 5 years in management within the water sector.
  • Extensive knowledge of customer service procedures and principles.
  • Excellent leadership and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Outstanding written and verbal communication skills.
  • Good command of English, written and spoken.
  • Proficiency in Microsoft Office and customer service software.

Requirements

  • Requires 2-5 Years experience

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