Customer Services Specialist📣 Job Ad

Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia! Our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we've been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we're looking for passionate individuals who share our vision and values.

Job Summary:
As a Customer Service Representative, you will be directly supporting patients enrolled in the My Care program from registration through follow-up. Your role will focus on building strong communication with patients, ensuring they attend their appointments, receive their services, and feel supported throughout their care journey.

Primary Responsibilities:

• Contact patients by phone to introduce and enroll them in the My Care program.
• Follow up on scheduled appointments and assist patients with rescheduling if needed.
• Answer patient inquiries related to the My Care program and its benefits.
• Coordinate with clinical and administrative teams to ensure smooth service delivery for enrolled patients.
• Submit daily reports to the supervisor including registration numbers, no-shows, and patient feedback.
• Deliver a compassionate and supportive experience that strengthens patient loyalty.
• Accurately document all patient data, interactions, and notes in the system.

The employee may be assigned additional duties within their scope of work based on business needs and may be rotated between units or teams within the center as required.

Education / Professional Qualifications:

• High school diploma required (Diploma or Bachelor's degree preferred).
• Previous experience in customer service or healthcare coordination is preferred.

Experts & Skills:

• Proficiency in Arabic (spoken and written), English is preferred.
• Basic computer and data entry skills.
• Excellent communication skills and the ability to build positive relationships with patients.
• Strong organizational and follow-up skills.
• Compassionate and patient-centered approach.

Join Holool Aloula as a Customer Service Specialist!

In this role, you will serve as the first point of contact for visitors, customers, or clients, offering accurate information and support in a professional and friendly manner. Your contributions will enhance the overall guest experience and address inquiries across a wide range of topics related to our services.

Key Responsibilities:

• Greet visitors and respond promptly to inquiries with professionalism.
• Provide accurate information on services, facilities, directions, and policies.
• Identify visitor needs and direct them to the appropriate resources.
• Maintain knowledge of current events and service updates.
• Handle complaints or concerns and escalate issues as necessary.
• Monitor customer flow and assist with crowd management.
• Maintain a clean and organized help desk.
• Keep daily logs of interactions and provide feedback for service improvement.
• Support emergency protocols as directed.

Qualifications:

• Strong verbal communication skills in Arabic and English.
• Excellent problem-solving abilities and interpersonal skills.
• Ability to manage multiple queries under pressure.
• Professional appearance and demeanor.
• Proficiency in basic computer applications.

About the Company
At Barakah, we are committed to reducing food waste by leveraging technology and raising community awareness. Our mission is to create an integrated system that connects food traders with consumers, enabling them to save and utilize surplus food that would otherwise go to waste if not presented on our platform. By joining our team, you will play a vital role in supporting our efforts and expanding our impact to make a tangible change in reducing food waste.

Job Overview
We are looking for a full-time remote Customer Service Representative, preferably residing in Jeddah for training purposes.

Responsibilities:

• Listening to and understanding customer inquiries and complaints
• Resolving customer issues according to established guidelines
• Escalating and communicating with other departments as per established guidelines
• Providing exceptional and professional customer service

Requirements:

• Fluency in Arabic (spoken and written)
• Excellent communication skills
• Ability to work remotely
• Commitment to work schedules