Director of Housekeeping📣 Job Ad

About the Role

The Ritz-Carlton Hotel Company, *** is seeking a Director of Housekeeping to join its team in Jeddah and Makkah, Saudi Arabia. This full-time role involves managing all daily housekeeping functions and staff to ensure that guest rooms, public spaces, and employee areas consistently meet high standards of cleanliness and maintenance. The Director will lead the team in executing all housekeeping operations, focusing on continuous improvement in guest and employee satisfaction while maximizing the department's financial performance.

Operational Leadership

The Director of Housekeeping is responsible for overseeing the daily operational and financial aspects of the department. Key responsibilities include:

• Ensuring strict compliance with all housekeeping policies, standards, and procedures.
• Managing staffing levels to meet guest service demands, operational needs, and financial objectives.
• Supervising an effective inspection program for all guestrooms and public spaces.
• Monitoring inventory to ensure adequate supplies and proper allocation of equipment and uniforms.
• Understanding the department's impact on property financial goals and managing operations to achieve or exceed budgeted targets.
• Communicating areas requiring attention to staff and ensuring follow-up for understanding and resolution.

Team Management and Development

This role involves comprehensive human resources activities to foster a productive and engaged team environment. Responsibilities include:

• Utilizing on-the-job training tools for new room attendants and providing necessary follow-up training.
• Establishing and maintaining open, collaborative relationships with employees.
• Scheduling employees based on business demands and tracking time and attendance.
• Ensuring fair and consistent administration of property policies, including disciplinary procedures.
• Observing employee service behaviors, providing constructive feedback, and ensuring employee recognition.
• Soliciting employee feedback, maintaining an "open door" policy, and reviewing satisfaction results to address concerns.
• Participating in the interviewing and hiring process for team members with appropriate skills.

Enhancing Guest Satisfaction

A core aspect of this role is to ensure exceptional customer service and guest satisfaction. Key duties include:

• Setting a positive example for guest relations and service delivery.
• Participating in the development and implementation of corrective action plans to improve guest satisfaction scores.
• Empowering employees to provide excellent customer service and emphasizing guest satisfaction in all departmental meetings.
• Responding to and effectively resolving guest problems and complaints.
• Continuously striving to improve overall service performance within the department.

Qualifications and Experience

Candidates for the Director of Housekeeping position should meet the following requirements:

• High school diploma or GED, OR a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major.
• A minimum of 3 years of experience in housekeeping or a related professional area.
• 5-10 years of progressive experience, demonstrating leadership and management capabilities, is required for this Director-level role.