Engineer Sales

About the Role

Midis Group is seeking an Engineer - Sales to join their team in Jeddah. This full-time position is designed for professionals with 5 years of experience, focusing on driving sales opportunities through technical engagement and ensuring customer satisfaction from pre-sale to post-implementation.

Role Overview

The Sales Engineer is responsible for leveraging technical expertise to support the sales cycle. This includes conducting technical presentations, demonstrations, and solution designs, as well as assisting with implementation and ensuring customer satisfaction post-sale. The role involves collaboration with internal teams to gather feedback, address customer needs, and identify opportunities for upselling to enhance customer adoption and return on investment.

Key Responsibilities

• Drive sales opportunities using technical accelerators such as presentations, demonstrations, Proof of Concepts (POCs), and pilot programs.
• Participate in technical sales calls and coordinate with support and professional services teams throughout the sales cycle to ensure customer satisfaction.
• Assist in the deployment and implementation of solutions post-sale, facilitating customer onboarding and resolving technical challenges.
• Conduct customer training sessions and develop user documentation to maximize solution adoption and ROI.
• Maintain strong relationships with customers and partners to ensure long-term renewals and address satisfaction issues.
• Provide technical product enablement and mentoring to channel and internal resources.
• Serve as a subject matter expert in solution designs for assigned products and services, offering appropriate product recommendations.
• Monitor customer adoption and propose enhancements to improve outcomes and satisfaction.
• Collaborate with sales and product teams to qualify opportunities, present solution proposals, and provide feedback for product development.
• Engage internal resources, including product management, marketing, and support, to close sales opportunities and resolve implementation issues.
• Complete accurate pre-sales and post-sales documentation to support the entire sales lifecycle.
• Work with product teams to provide implementation feedback for product improvement.
• Identify opportunities for upselling or cross-selling to generate additional revenue.

Experience and Qualifications

• 5 years of relevant experience.
• Ability to conduct technical presentations and demonstrations.
• Proficiency in solution design and technical problem-solving.
• Strong communication skills for collaborating with internal and external stakeholders.

Work Environment

This is a full-time position based in Jeddah, requiring collaboration with various internal teams and direct engagement with customers and partners.