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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationJeddah
We are seeking a friendly and professional Hostess to join our team in Jeddah, Saudi Arabia.

As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience.

Responsibilities:
  • Greet and welcome guests with a warm, friendly demeanor upon their arrival
  • Manage reservations and seating arrangements efficiently, optimizing available space
  • Escort guests to their tables, present menus, and assist with seating
  • Collaborate with waitstaff, kitchen, and management to ensure smooth operations
  • Maintain cleanliness and organization of the reception area and dining section
  • Handle phone and online reservations, confirming bookings and managing the reservation system
  • Provide excellent customer service by addressing guest inquiries and resolving issues promptly
  • Stay informed about menu items, specials, and events to offer accurate information to guests
  • Assist in organizing and coordinating special functions during busy periods or events
  • Promote special offers and menu items to enhance guest experience and increase revenue
  • Adhere to company policies and procedures related to customer service and hospitality

Qualifications:
  • At least 1 year of experience in a similar hospitality role
  • Excellent customer service skills with a friendly and enthusiastic attitude
  • Strong communication skills and proficiency in English
  • Cultural sensitivity and awareness, with knowledge of local customs in Jeddah, Saudi Arabia
  • Exceptional organizational and multi-tasking abilities
  • Ability to work efficiently in a fast-paced environment
  • Detail-oriented with a focus on accuracy in managing reservations and seating arrangements
  • Basic math skills for table assignments and reservation management
  • Flexibility to work various shifts, including evenings, weekends, and holidays
  • Professional appearance and good personal hygiene
  • Knowledge of reservation systems (preferred)
  • Problem-solving skills to handle guest concerns effectively
  • Familiarity with hospitality industry practices and standards
  • Team-oriented mindset with a collaborative approach
  • Dedication to continuous improvement in service quality

Additional Information:
Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.

Requirements

  • Females-only workplace
  • Requires 2-5 Years experience

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Full-time
Job Purpose
To develop and lead the team of Area Managers and effectively manage the Retail Sales business (along with supporting retail development) of respective market to drive retail sales revenue and profitability and to ensure optimal level of customer services and achievement of functional objectives, in line with company and EHSS standards.

MAJOR ACTIVITIES
  • Set individual targets, based on retail market trends, trade area and historical sales data.
  • Monitor Sales on a periodic basis and drive alignment to overall objectives, as required.
  • Monitor team performance against set objectives and drive improvements, as required.
  • Ensure site’s lease agreements are renewed/updated on regular basis, thus maintaining smooth business operations.
  • Develop site-wise business plans to optimize profitability and revenues.
  • Properly instil EHSS policies in all the network and especially the team.
  • Update Market surveys to understand the market.
  • Meet the competition and gain a good knowledge about market leaders in a trading area.
  • Develop Concept Proposals to ensure the company makes inroads at the right time and at the right places in the assigned region.
  • Review and take appropriate action on inspections, reconciliations and reports submitted by Area managers to improve the management of the network.
  • Review and supervise the periodic presentations of the sales team and guide them to take appropriate actions in liaison with concerned departments whenever necessary.
  • Guide and enable the team to maintain standards at the retail network including Accurate Quality, Quantity and Pricing at the network, Customer service standards.
  • Develop Petromin brand as the customer’s preferred choice by successfully running corporate designed campaigns, celebrating Customer Service Days, developing initiatives taking the retailers on board and activation and development of NFR facilities.

EXPECTED END RESULTS
  • Drive achievement of Fuel and CA sale at retail outlets and manage the team of territory managers to enhance sales potential, thus maximizing profitability and revenues.
  • Ensure compliance of Petromin policies and procedures for effective management of retail sales business in the assigned region.
  • Retail Business Identification and Network development.
  • Retail Sales Planning, Team Monitoring and Reporting.
  • Ensuring Petromin Standards implementation at the network.
  • Marketing activities, Initiative and Inter department liaison.

Major Challenges
To effectively manage the retail network amidst stiff competition, in the face of regulatory restrictions, through building strong relationships. To effectively achieve sales targets, with limited capex, limited storage capacity and demand surge issues, through astute forecast planning.

breifcase0-1 years

locationJeddah

about 19 hours ago