Operations Manager📣 Job Ad

Join Our Team as an Operations Manager!
At Umrahme, we are dedicated to revolutionizing the travel industry with our personalized Umrah pilgrimage packages. We are on the lookout for a dynamic Operations Manager to lead our operations team and ensure high-quality services in our Online B2B Hotel Booking Portal and ground services.

Key Responsibilities:

• Team Leadership & Support: Lead, coach, and supervise a team of operations executives to ensure accuracy, timeliness, and excellent customer service.
• Ground Operations Management: Oversee ground handling services, ensuring compliance with safety regulations and delivering exceptional service.
• Booking & Fulfilment Oversight: Supervise the end-to-end booking process, handling escalated client requirements and ensuring adherence to Standard Operating Procedures (SOPs).
• Supplier & Client Relationship Management: Foster strong relationships with suppliers and resolve disputes efficiently.
• Collaboration & Reporting: Work with various teams to align operational requirements and provide regular performance reports.
• Quality & Process Improvement: Conduct quality checks, identify issues, and implement process improvements.

Qualifications & Skills:

• Bachelor’s degree in tourism, hospitality, or a related field.
• 10 years of experience in operations within travel or related industries, including at least 2 years in a managerial role.
• Strong experience in booking and ground operations.
• Excellent communication and negotiation skills.
• Strong problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Embark on a meaningful journey with us at Umrahme and contribute to providing unforgettable experiences for our clients!

Join Gathering Coffee & Social Space as an Operations Manager!

We are seeking a highly experienced Operations & Quality Manager to lead our café operations, ensuring consistent quality, service excellence, and operational efficiency across all branches.

Key Responsibilities:

• Oversee daily café operations across all locations.
• Develop and implement operational standards, SOPs, and workflows for café operations.
• Ensure product quality and compliance with food safety and hygiene standards.
• Monitor KPIs including sales performance and customer satisfaction.
• Conduct regular quality audits and performance evaluations.
• Identify operational gaps and implement continuous improvement initiatives.
• Collaborate with cross-functional teams to ensure alignment.
• Manage staff performance and training.
• Ensure compliance with health and food regulations.
• Support new store openings and operational scalability.

Qualifications & Requirements:

• Bachelor’s degree in Business Administration, Hospitality Management, or related field preferred.
• Proven experience in operations and quality management within cafés or the F&B industry.
• Hands-on experience as a Barista or Head Barista is required.
• Strong knowledge of coffee, brewing methods, and equipment.
• Excellent leadership and communication skills.
• Ability to manage multiple locations.

About the Job
As an Operations Manager at Emdad By Elm, you will be responsible for directly supervising branches within the sub-municipalities, monitoring performance, and addressing operational challenges to achieve the project's objectives. You will play a key role in coordinating and supporting inspection campaigns.

Key Responsibilities:

• Direct supervision of branches in the sub-municipalities.
• Ensure the presence of inspectors and their compliance with general policies before beginning field inspections.
• Convey administrative directives related to inspection operations to inspectors.
• Monitor the observations noted by inspectors and guide them to prevent recurrence.
• Ensure the daily tasks of inspectors are completed based on the visitation plan.
• Directly supervise the implementation of inspection campaigns.
• Respond to inquiries from establishment owners and guide them on procedures within the branch's scope.
• Provide periodic studies regarding building conditions within the geographical scope.
• Hold regular meetings with inspectors and develop corrective plans for risks and challenges related to inspections within the branch.
• Motivate employees to perform well and foster a competitive spirit.

Required Qualifications:

• Experience in dealing with employees.
• Thorough knowledge of regulations and policies of the municipality.
• Ability to handle electronic devices and their accessories.
• High communication skills with both employees and establishment owners.
• Meeting management skills.
• Bachelor’s degree or higher in Civil Engineering, Architecture, Surveying, or related fields.