Quality Specialist

About the Role

Batterjee Medical College in Makkah and Jeddah is seeking a Quality Specialist to support institutional quality assurance, academic accreditation, performance monitoring, and continuous improvement initiatives. This full-time role involves working closely with academic and administrative departments to ensure compliance with institutional policies, accreditation standards, and quality requirements. The specialist will coordinate accreditation activities, monitor key performance indicators, manage institutional surveys, and maintain quality documentation.

Key Responsibilities

• Support institutional and program accreditation activities in accordance with NCAAA and other applicable regulatory requirements.
• Review accreditation standards and support the alignment of institutional policies, procedures, and practices.
• Collect, organize, and maintain accreditation evidence, documentation, and supporting records.
• Assist in preparing Self-Study Reports (SSR), accreditation review files, and improvement action plans.
• Coordinate accreditation workshops, site visits, and related activities.
• Monitor accreditation requirements and follow up on outstanding documentation and corrective actions.
• Collect, analyze, and report institutional performance data and Key Performance Indicators (KPIs).
• Support benchmarking activities and identify opportunities for performance improvement.
• Design, coordinate, and administer institutional surveys in collaboration with relevant stakeholders.
• Manage survey platforms, including Explorance Blue or equivalent systems, and coordinate technical requirements.
• Maintain the institutional document control system, ensuring policies, procedures, forms, and records are accurate, approved, and updated.
• Support the planning and coordination of quality assurance, accreditation, and institutional effectiveness workshops.
• Assist in identifying training needs and organizing awareness sessions for faculty and staff.
• Support institutional committees in maintaining compliance with governance procedures, including preparing agendas, minutes, and action logs.
• Participate in internal quality reviews, audits, and institutional improvement initiatives.
• Collaborate with academic and administrative departments to promote compliance and quality standards.

Qualifications and Experience

Candidates for this role should possess a detail-oriented and analytical approach to quality assurance. The position requires 0-1 years of experience in a relevant field, demonstrating an understanding of quality assurance principles and institutional effectiveness.

Skills and Attributes

• Strong analytical skills for data collection, analysis, and reporting.
• Proficiency in managing institutional survey platforms and data validation.
• Ability to maintain document control systems and ensure compliance with quality standards.
• Effective communication and coordination skills for working with various departments and stakeholders.
• Capability to identify process gaps and recommend improvements.
• Commitment to maintaining confidentiality, accuracy, and professionalism.

Work Environment

This is a full-time position based in Makkah, with responsibilities extending to Jeddah. The role involves working within an academic environment, collaborating with faculty, staff, and leadership to uphold and enhance institutional quality.