Reservations Agent📣 Job Ad

Join Jumeirah as a Reservations Agent!

At Jumeirah, a global leader in luxury hospitality known for crafting unique experiences, an exciting opportunity has arisen in the Reservations Department of Jumeirah Jabal Omar, located just minutes from Masjid Al Haram.

Main Duties:

• Respond promptly and professionally to emails, prioritizing urgent inquiries.
• Handle incoming calls with proper greetings as per hotel standards.
• Collect complete guest information during bookings, ensuring all preferences are documented.
• Communicate any last-minute changes such as new bookings or cancellations to the relevant departments.

Ideal Candidate:

• Strong communication skills and professional demeanor when handling guest inquiries.
• Able to multitask in a fast-paced environment.
• Competent in MS Office applications.

Benefits:
We offer competitive salaries in Saudi Riyals, generous food and beverage benefits, reduced hotel rates globally, and excellent healthcare and leave packages, making this role attractive for high-performing candidates seeking a career in luxury hospitality.

Join Rosewood Jeddah as a Reservation Agent!
We're looking for motivated individuals to respond to all reservation requests in an engaging manner and convert inquiries into confirmed bookings as per the hotel's selling strategy.

Key Responsibilities:

• Handle telephone call inquiries while adhering to the hotel's call standards.
• Respond to email/fax inquiries promptly, ensuring grammatical accuracy.
• Process reservations from various channels and manage payment methods.
• Maintain knowledge of hotel products, services, and rates.
• Enforce cancellation policies and manage related charges efficiently.
• File all reservation correspondence in an orderly manner.
• Utilize the Opera property management system and conduct daily arrivals checks.
• Identify potential corporate clients for the Sales team.
• Adhere strictly to health & safety protocols.
• Maintain a professional appearance in line with hotel grooming standards.

Join IHG Hotels & Resorts as a Reservation Agent!
As a Reservation Agent at InterContinental Jeddah, you will provide prompt, courteous, and efficient handling of all requests for guest room reservations, changes, and cancellations in accordance with established standards. Your role is crucial in ensuring that our guests feel special and cosmopolitan.

Key Responsibilities:

• Handle guest reservations for individuals and groups via phone or in-person.
• Provide information on hotel services, local attractions, and travel directions.
• Stay updated on room rates, changes, and promotions.
• Promote teamwork through communication and coordination with other departments.
• Respond to guest complaints, ensuring total satisfaction.

About IHG Hotels & Resorts: A global leader in hospitality, IHG operates more than 6,300 hotels worldwide across a range of brands, from luxury to essential stays, and is committed to delivering True Hospitality for Good.