Reservations Agent📣 Job Ad

Join IHG Hotels & Resorts as a Reservation Agent!
As a Reservation Agent at InterContinental Jeddah, you will provide prompt, courteous, and efficient handling of all requests for guest room reservations, changes, and cancellations in accordance with established standards. Your role is crucial in ensuring that our guests feel special and cosmopolitan.

Key Responsibilities:

• Handle guest reservations for individuals and groups via phone or in-person.
• Provide information on hotel services, local attractions, and travel directions.
• Stay updated on room rates, changes, and promotions.
• Promote teamwork through communication and coordination with other departments.
• Respond to guest complaints, ensuring total satisfaction.

About IHG Hotels & Resorts: A global leader in hospitality, IHG operates more than 6,300 hotels worldwide across a range of brands, from luxury to essential stays, and is committed to delivering True Hospitality for Good.

Join Our Team as a Reservations Agent!

Jumeirah Group, renowned for its luxury hospitality, is seeking a dedicated Reservations Agent for our esteemed Reservations Department at Jumeirah Jabal Omar Makkah. Here, we promise an experience beyond expectations and a commitment to excellence.

Key Responsibilities:

• Respond to emails within 24 hours and prioritize urgent inquiries.
• Answer calls promptly and professionally, adhering to IFH & LQA standards.
• Gather and update guest details in our Opera system accurately.
• Communicate last-minute changes effectively to relevant departments.

Candidate Profile:
Essential:

• Ability to multitask in a fast-paced environment.
• Strong written and verbal communication skills.
• Proficiency in MS Office.

Desired:

• Experience in luxury hospitality is preferred.
• Previous roles in reservations will be highly regarded.

Benefits:
We offer a competitive salary in Saudi Riyals along with generous food and beverage benefits, reduced rates across our properties, comprehensive healthcare, annual leave, and more, designed to attract high performers looking for a rewarding career in luxury hospitality.