Reservations Agent📣 Job Ad

Join Rosewood Jeddah as a Reservation Agent!
We're looking for motivated individuals to respond to all reservation requests in an engaging manner and convert inquiries into confirmed bookings as per the hotel's selling strategy.

Key Responsibilities:

• Handle telephone call inquiries while adhering to the hotel's call standards.
• Respond to email/fax inquiries promptly, ensuring grammatical accuracy.
• Process reservations from various channels and manage payment methods.
• Maintain knowledge of hotel products, services, and rates.
• Enforce cancellation policies and manage related charges efficiently.
• File all reservation correspondence in an orderly manner.
• Utilize the Opera property management system and conduct daily arrivals checks.
• Identify potential corporate clients for the Sales team.
• Adhere strictly to health & safety protocols.
• Maintain a professional appearance in line with hotel grooming standards.

Join the Four Points by Sheraton Team!
As a Reservation Agent, you'll be an essential part of our hospitality team, responsible for processing reservation requests and ensuring a memorable guest experience.

Key Responsibilities:

• Handle all reservation requests, changes, and cancellations.
• Identify guests' needs and determine appropriate room types and rates.
• Explain policies and accommodate special requests.
• Input and manage data in the reservation system.
• Maintain a professional appearance and provide excellent customer service.

Preferred Qualifications:

• High school diploma or *** equivalent.
• No specific relevant work experience or supervisory experience required.

Become a valued member of our diverse team at Marriott International, where we celebrate the unique backgrounds and talents of all associates.

Join IHG Hotels & Resorts as a Reservation Agent!
As a Reservation Agent at InterContinental Jeddah, you will provide prompt, courteous, and efficient handling of all requests for guest room reservations, changes, and cancellations in accordance with established standards. Your role is crucial in ensuring that our guests feel special and cosmopolitan.

Key Responsibilities:

• Handle guest reservations for individuals and groups via phone or in-person.
• Provide information on hotel services, local attractions, and travel directions.
• Stay updated on room rates, changes, and promotions.
• Promote teamwork through communication and coordination with other departments.
• Respond to guest complaints, ensuring total satisfaction.

About IHG Hotels & Resorts: A global leader in hospitality, IHG operates more than 6,300 hotels worldwide across a range of brands, from luxury to essential stays, and is committed to delivering True Hospitality for Good.