Reservations Agent

Join Jumeirah as a Reservations Agent!

At Jumeirah, a global leader in luxury hospitality known for crafting unique experiences, an exciting opportunity has arisen in the Reservations Department of Jumeirah Jabal Omar, located just minutes from Masjid Al Haram.

Main Duties:

• Respond promptly and professionally to emails, prioritizing urgent inquiries.
• Handle incoming calls with proper greetings as per hotel standards.
• Collect complete guest information during bookings, ensuring all preferences are documented.
• Communicate any last-minute changes such as new bookings or cancellations to the relevant departments.

Ideal Candidate:

• Strong communication skills and professional demeanor when handling guest inquiries.
• Able to multitask in a fast-paced environment.
• Competent in MS Office applications.

Benefits:
We offer competitive salaries in Saudi Riyals, generous food and beverage benefits, reduced hotel rates globally, and excellent healthcare and leave packages, making this role attractive for high-performing candidates seeking a career in luxury hospitality.

Join Rosewood Jeddah as a Reservation Agent!
We're looking for motivated individuals to respond to all reservation requests in an engaging manner and convert inquiries into confirmed bookings as per the hotel's selling strategy.

Key Responsibilities:

• Handle telephone call inquiries while adhering to the hotel's call standards.
• Respond to email/fax inquiries promptly, ensuring grammatical accuracy.
• Process reservations from various channels and manage payment methods.
• Maintain knowledge of hotel products, services, and rates.
• Enforce cancellation policies and manage related charges efficiently.
• File all reservation correspondence in an orderly manner.
• Utilize the Opera property management system and conduct daily arrivals checks.
• Identify potential corporate clients for the Sales team.
• Adhere strictly to health & safety protocols.
• Maintain a professional appearance in line with hotel grooming standards.

We are seeking a reliable and detail-oriented Administrative Assistant / General Office Assistant to support our day-to-day office operations.

Key Requirements:

• Strong proficiency in Microsoft Excel and Microsoft Word

• Hands-on experience with Saudi government platforms such as Qiwa, Muqeem, and related portals

• Should be able to visit Government Offices for Issue Follow Ups or Resolutions.

• Ability to handle documentation, data entry, and general administrative tasks

• Organized, professional, and able to work independently