Sales Coordinator InterContinental📣 Job Ad

About the Role

InterContinental Hotels Group is seeking a dedicated Sales Coordinator to join the team at InterContinental Jeddah. This full-time position offers an opportunity to contribute to the hotel's sales operations.

Key Responsibilities

• Perform administrative tasks including typing proposals, letters, and contracts.
• Collect and update data in relevant databases.
• Manage incoming calls, directing them to the appropriate sales staff.
• Handle incoming and outgoing mail and faxes.
• Complete departmental monthly reports.
• Coordinate details with other departments for guest services, such as VIP amenities, special requests, or specific service needs.
• Liaise with outside vendors for services like floral displays or audio/visual equipment when necessary.
• Follow up to ensure setup requirements align with client needs.
• Respond to client calls and special requests, confirming final details, dates, times, and specific hotel room and meeting room requirements.
• Maintain regular follow-up with clients and ensure information is accurate and up-to-date.
• Address and resolve guest requests and complaints to ensure satisfaction, escalating major issues or dissatisfied clients to supervisors.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Undertake additional duties as assigned, which may include guest room tours, property tours, handling special guest requests, and maintaining calendars.

Qualifications and Experience

This role requires 0-1 years of experience. Candidates should possess strong administrative and organizational skills, with the ability to manage multiple tasks effectively.

Work Environment

The position is based in Jeddah and is a full-time role within the InterContinental Hotels Group.