Title Technical Support Officer (Supplemental Workforce - Third Party Contract)📣 Job Ad

About the Role

SDGs @ IsDB Group is seeking a Technical Support Officer to join their team on a contract basis in Jeddah, Makkah, Saudi Arabia. This role is part of a supplemental workforce and will support the Administrative Services Department, specifically within the Corporate Procurement Division. The Technical Support Officer will be instrumental in managing and disseminating procurement-related information and facilitating various procurement processes.

Key Responsibilities

• Maintain, update, and manage content on the Corporate Procurement Division's (CPD) internal and external webpages, including solicitation templates, guidelines, and other procurement-related materials.
• Support internal communication by preparing, reviewing, and disseminating updates to relevant departments regarding procurement processes, tender announcements, and other important information.
• Ensure the timely uploading and proper formatting of all procurement documents, templates, and guidelines on internal platforms.
• Collaborate with CPD teams to provide essential technical support for internal systems related to procurement content management.
• Manage supplier-facing communications, including the uploading of solicitations, announcements, and updates on the CPD webpage and other relevant platforms.
• Ensure accurate and timely dissemination of information to suppliers, stakeholders, and external partners.
• Assist in improving the user experience for external stakeholders by ensuring information is current, well-structured, and easily accessible.
• Facilitate the process of floating Requests for Proposals/Quotations (RFx) as per business needs to ensure the best value for money.
• Contribute to the Corporate Procurement Annual Plan (CPAP) activities by communicating and coordinating with departments and offering guidance on any missing requirements.
• Manage the closing and opening of segmented quarters of the CPAP.
• Review and clear supplier registration requests within SAP Ariba.
• Provide guidance and support to suppliers and internal stakeholders throughout the supplier registration process.
• Report and coordinate with the IT Management Department (IMDT) to resolve technical issues encountered by users.
• Foster and maintain strong relationships with suppliers to ensure high performance, addressing any quality or delivery issues promptly and professionally.

Qualifications and Requirements

• Bachelor's degree in IT, Computer Science, Communications, Business Administration, or a related field.
• 0-1 year of experience.
• English language proficiency is mandatory.

Required Skills

• Web Content Management
• Digital Communications
• Design/Presentation Tools
• Communication
• Technical Support
• SAP Ariba

Work Context and Application Information

This is a contract position based in Jeddah, Makkah, Saudi Arabia, located at the Jeddah HQ of the President Complex. Applicants are required to submit a Resume/CV, a copy of their passport, and their academic certificate. The closing date for applications is 20-Jul-2026. The Islamic Development Bank (IsDB) emphasizes that it does not request payments of any kind from applicants throughout the recruitment process and declines all responsibility for fraudulent publications of job posts or offers in its name.