Transportation & Customs Clearance Product Manager

About the Role

Flow Progressive Logistics is seeking a Transportation & Customs Clearance Product Manager to join their team in Makkah, with operations spanning Jeddah and Makkah. This full-time role involves owning the strategy, lifecycle, pricing, and P&L for transportation and customs clearance products. The manager will be responsible for converting customer, market, and regulatory needs into compliant, scalable, and profitable services.

Product Management and Strategy

The Product Manager will define the product vision, value proposition, roadmap, and target customer segments. This includes utilizing customer insights, competitor intelligence, and performance data to prioritize opportunities and owning business cases, product approvals, launches, adoption, continuous improvement, and retirement of products. The role also requires defining service and capacity requirements, while collaborating with Fleet and Operations for asset management and daily execution.

Financial and Commercial Responsibilities

• Own product budgets, forecasts, P&L performance, and corrective actions.
• Set rate architecture, cost-to-serve, margin floors, and pricing governance in collaboration with Finance.
• Support Sales with solution design, key bids, product expertise, and bundled propositions.
• Define the offer and economics of products, while Commercial manages customer relationships and contracts.

Customs Clearance and Compliance

• Define brokerage models, service scope, documentation standards, and customer requirements.
• Partner with customs specialists to govern licensing, declaration quality, audits, and regulatory changes.
• Ensure product design addresses classification, valuation, origin, duties/taxes, and Incoterms requirements.
• Monitor broker and clearance performance, holds, penalties, disputes, and corrective actions.

Technology and Performance Management

• Prioritize TMS, customs-platform, EDI/API, and customer-visibility capabilities.
• Set product SLAs and KPIs; lead monthly performance, risk, and profitability reviews.
• Govern product changes, standardization, launch readiness, and platform adoption.

Qualifications and Experience

Candidates should possess 5-10 years of relevant experience in product management within transportation or customs clearance. The role requires a strong understanding of logistics operations, regulatory compliance, and financial management related to product portfolios.