Seller of Household Appliances and Tools📣 Job Ad

Join Emdad By Elm as a Customer Service Specialist!
A pivotal role dedicated to enhancing customer satisfaction and loyalty within an esteemed organization. This mid-career position demands committed professionals who excel in creating inviting and professional environments while effectively addressing customer inquiries.

Key Responsibilities:

• Greet customers warmly and professionally to ensure a positive first impression.
• Actively listen to customer inquiries and provide accurate information regarding services.
• Guide customers in exploring and maximizing the use of organizational offerings based on their needs.
• Resolve customer issues efficiently, maintaining high customer satisfaction levels.
• Prepare and generate basic reports using Excel to track inquiries and feedback.
• Develop visually engaging PowerPoint presentations for team and special client engagements.
• Collaborate with team members to refine customer service protocols.

Job Requirements:

• 5-7 years of experience in customer service or client-facing roles.
• Proficiency in Microsoft Excel and PowerPoint.
• Excellent verbal and written communication skills tailored to diverse audiences.
• Strong organizational skills and the ability to prioritize multiple tasks efficiently.
• Capability to work independently and collaboratively within teams.
• In-depth knowledge of customer service best practices.

About Emdad By Elm:
Established in 2014 as a subsidiary of Elm, Emdad specializes in business solutions, striving to deliver the best quality services and enhance growth and productivity for individuals and organizations.

Join our team as a Business Development Partner!
Silat Al-Itqan is a reputable training provider dedicated to enhancing skills in Occupational Health & Safety and professional development. We are on the lookout for a dynamic Business Development Partner to drive our B2B corporate training services.

Role Overview
This role is not your typical employment opportunity; we seek an individual with ample B2B sales experience and robust market connections to facilitate training contracts across various sectors.

Key Responsibilities

• Acquire new corporate clients and cultivate long-term relationships.
• Develop and manage a network of contacts across industries (oil & gas, construction, etc.).
• Present tailored training solutions and draft commercial proposals for clients.
• Negotiate and finalize contracts with key decision-makers.
• Engage in meetings, site visits, and corporate presentations.
• Collaborate with executive management to amplify market presence.
• Maintain excellent client relationships to ensure repeat business.

Requirements

• A minimum of 3 years experience in corporate training sales.
• A strong B2B network in the Eastern Province or across KSA.
• Proven success in closing corporate training contracts.
• Excellent communication and negotiation skills with client relationship management.
• Familiarity with international training accreditations (OSHA, IOSH, etc.) is a plus.
• Self-motivated and capable of achieving targets independently.

Compensation & Partnership Model
This role is partnership-based, offering:

• 30% commission on all closed corporate contracts (net contract value).
• Negotiable monthly base support salary.
• Performance bonuses for exceeding targets.
• Full administrative support for coordination and scheduling.
• Long-term partnership opportunities as the center expands.

Who We Are Looking For
We are seeking a candidate who possesses strong connections with companies and displays confidence, persuasiveness, and results-driven qualities.

How to Apply
If you match the profile, please send your CV along with details of your corporate client network.