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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationMadinah
Join M Hotel Al Dana Makkah as a Telephone Operator!
As a Telephone Operator, you will be the first point of contact for our guests, providing a professional and customer-focused response. Your role is essential in creating memorable experiences during their stay.

Key Responsibilities:
  • Receive Guest calls warmly and professionally.
  • Communicate effectively with relevant departments to ensure seamless service.
  • Address queries politely, consistently exceeding expectations.
  • Greet guests by name during calls, adhering to our standards.
  • Maintain updated knowledge of hotel services and local offerings.
  • Utilize the Opera Guest profile system to enhance guest interactions.
  • Manage long-distance call vouchers and maintain accurate call records.
  • Ensure prompt and efficient guest wake-up calls.
  • Operate the switchboard efficiently for internal and external calls.
  • Take messages for guests and management as per standards.
  • Comply with environmental, health, and safety standards.

About M Hotel Al Dana Makkah:
M Hotel Al Dana Makkah is a four-star hotel located in Makkah, offering an ideal base for both leisure and business travelers. With a contemporary design featuring 611 spacious rooms, the hotel provides exemplary comfort and convenience, along with various dining options, 24-hour room service, and free WiFi.
Join us and be a part of an exceptional hospitality experience!

Requirements

  • No experience required

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