Clerk Reservations (Saudi National Only)📣 Job Ad

About the Clerk Reservations Role

Marriott International is seeking a Clerk Reservations for a full-time position in Mecca, Makkah, Saudi Arabia. This role is responsible for processing guest reservation requests, changes, and cancellations, ensuring accurate and efficient service. The position is suitable for candidates with 0-1 years of experience.

Key Reservation Responsibilities

The primary duties of the Clerk Reservations include managing all aspects of guest bookings and inquiries:

• Process all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room types.
• Verify the availability of room types and rates.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Answer questions about property facilities/services and room accommodations.
• Follow sales techniques to maximize revenue.
• Input and access data in the reservation system.
• Indicate special room reservation types (*, complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
• Follow proper escalation procedures when addressing guest concerns.

Operational Standards and Guest Relations

The successful candidate will adhere to company policies and maintain high standards of guest service:

• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Protect the privacy and security of guests and coworkers.
• Welcome and acknowledge all guests according to company standards, anticipating and addressing their service needs.
• Assist individuals with disabilities and thank guests with genuine appreciation.
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others and support the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.

Qualifications and Experience

Candidates for this position must meet the following requirements:

• Education: High school diploma or *** equivalent.
• Related Work Experience: No specific related work experience is required.
• Supervisory Experience: No supervisory experience is required.
• License or Certification: None.

Physical Requirements

The role involves certain physical demands:

• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Additional Information

This full-time position is based in Mecca, Makkah, Saudi Arabia. The Clerk Reservations will also perform other reasonable job duties as requested by Supervisors.