Customer facing Specialist📣 Job Ad
in Halwani Brothers
about 3 hours ago
| Contract Type | Full-time | |
| Workplace type | On-site | |
| Location | Makkah |
About the Role
Halwani Bros is looking for a Customer Service Specialist to join their team in Jeddah, Makkah, Saudi Arabia. This full-time role aims to ensure a smooth order-to-cash process, focusing on accurate order processing, proactive customer communication, and effective coordination between customers and internal departments. The Customer Service Specialist will play a key role in achieving customer satisfaction and meeting the company's service level objectives by managing daily customer service operations.
Job Responsibilities
- Receive, verify, and accurately process customer orders within the system, ensuring all details such as item codes, prices, quantities, and customer order details are correct.
- Assist in maintaining and updating customer master data, including item configurations, pricing, and barcodes, to ensure consistency between customer systems and internal systems.
- Create and track outbound delivery processes based on confirmed customer orders and current stock availability.
- Serve as the primary point of contact for customers, responding to inquiries regarding order confirmation, delivery scheduling, and shipping updates.
- Proactively communicate with both customers and internal teams, including Sales, Logistics, and Planning, to facilitate a smooth and efficient order fulfillment process.
- Diligently follow up on any pending orders, delays, or discrepancies to ensure prompt and satisfactory resolution.
- Monitor daily order fulfillment and delivery performance, verifying adherence to agreed-upon schedules and service levels.
- Record all customer complaints, delivery rejections, and identified service gaps, escalating unresolved issues to the Customer Service Lead.
- Support the preparation of essential reports on service levels and order performance.
- Coordinate with the logistics department for delivery bookings, route scheduling, and meeting any special customer delivery requirements.
- Assist in resolving any system or documentation issues related to order processing.
- Contribute to continuous process improvement by identifying potential bottlenecks in operations or communication channels.
Qualifications and Requirements
- Bachelor's degree in Industrial Engineering, Business Administration, Supply Chain, or a closely related field.
- 2 to 5 years of experience in customer service, order processing, or logistics support, with a preference for experience in the Fast-Moving Consumer Goods (FMCG) sector.
- Familiarity with Enterprise Resource Planning (ERP) systems, with a preference for Microsoft Dynamics.
- Proficiency in Microsoft Office Suite.
Core Skills
- Customer Service
- Order Processing
- Logistics Support
- ERP Systems (Microsoft Dynamics preferred)
- Microsoft Office Suite
- Communication and Coordination Skills
- Time Management
- Attention to Detail
- Ability to multitask effectively in a fast-paced environment.
Job Details
Company: Halwani Bros
Job Type: Full-time
Location: Jeddah, Makkah, Saudi Arabia
Experience Required: 2-5 years
Requirements
- Requires 2-5 Years experience
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