Customer Services Manager📣 Job Ad

Join the International Water Distribution Co. (Tawzea) as a Customer Services Regional Manager!

TAWZEA is a leader in the management of industrial cities and the operation of water facilities in Saudi Arabia. We are dedicated to enhancing the customer experience in our water services.

Responsibilities:

• Assist with budget preparation for the Customer Service department and manage the assigned budget.
• Draft, implement, and execute policies to facilitate quality customer service.
• Monitor performance metrics and prepare monthly reports on team performance.
• Analyze customer complaints trends and summarize impact on customer experience.
• Oversee training and performance evaluations for team members.
• Identify and recommend updates to customer service procedures.
• Manage daily workflow of the customer service team.

Requirements:

• Minimum of 10 years of experience, including 5 years in management within the water sector.
• Extensive knowledge of customer service procedures and principles.
• Excellent leadership and interpersonal skills.
• Strong analytical and problem-solving skills.
• Outstanding written and verbal communication skills.
• Good command of English, written and spoken.
• Proficiency in Microsoft Office and customer service software.

Join Our Dynamic Team at Blumen
Blumen is a luxurious flower brand based in Jeddah, specializing in custom floral arrangements designed for each client, with a touch of artistry, elegant packaging, and unique gifting experiences for individuals, businesses, and events. We focus on elegance, detail, and creating unforgettable moments.

Job Description:
We are seeking an energetic and professional Salesperson to join our team in Jeddah. You will be responsible for daily visits to new clients, following up on existing orders, and ensuring that each customer has a seamless and high-end experience, whether through field visits or orders. Your goal will be to expand Blumen's client base, achieve sales targets, and represent the brand in the best light.

Key Responsibilities:

• Daily visits to new clients (both corporate and individual) to introduce services and products.
• Follow up on existing orders to ensure customer satisfaction.
• Assist customers in selecting products and provide customized floral solutions.
• Achieve sales targets and agreed-upon KPIs.
• Understand customer needs and preferences and communicate feedback for service improvement.
• Collaborate with the internal team to ensure timely order deliveries and provide an exceptional customer experience.

Qualifications:

• Proven skills in sales, negotiation, and customer service.
• Must have a personal vehicle.
• Strong communication and relationship-building skills with diverse clients.
• Good organizational skills to manage orders and follow-ups.
• Ability to achieve sales goals and work in a fast-paced environment (field/retail).
• Previous experience in sales or retail is preferred.
• Knowledge of floral products and gifting trends is a plus.
• Flexibility to work on-site in Jeddah with a clear customer service orientation.
• A valid driving license is preferred with the readiness to visit clients daily (as per the operational system).

Join Our Team as a Senior Maintenance Engineer!
We are Adada & Kabbani, established in 1958, a leader in the kitchen and joinery industry in Saudi Arabia. We are currently seeking a highly skilled Senior Maintenance Engineer with specialized experience in woodwork machinery.

Location: Mekkah, KSA

Overview:
In this role, you will be responsible for the maintenance, troubleshooting, and overall reliability of our woodwork machinery, including CNC Holzher, Weining, and Biesse machines. Your expertise will ensure minimal downtime and maximum equipment reliability.

Key Responsibilities:

• Maintenance Engineering:
  • Perform advanced troubleshooting and repairs for woodwork CNC machines.
  • Maintain and service air compressors and ensure efficient operation.
  • Execute and optimize maintenance plans while monitoring KPIs.
• Technical Support:
  • Guide junior technicians and support shift teams during breakdowns.
  • Participate in training sessions for CNC systems and maintenance practices.
• Coordination:
  • Communicate effectively with production teams to improve machine performance.
  • Prepare reports on maintenance activities and failure analyses for management.
• Continuous Improvement:
  • Lead root cause analysis and recommend reliability improvements.
  • Stay updated with modern maintenance technologies.

Qualifications:

• At least 3 years of maintenance experience with woodwork and metalwork machinery.
• Strong hands-on expertise with CNC Holzher, Weining, and Biesse machines.
• Excellent electrical and mechanical maintenance skills.

Why Join Us?
Be part of a dynamic team that values innovation and dedication. We are committed to achieving customer satisfaction through quality and craftsmanship. If you are proactive and ready to drive improvements in our maintenance processes, we want to hear from you!