Customer Services Manager📣 Job Ad

Join the International Water Distribution Co. (Tawzea) as a Customer Services Regional Manager!

TAWZEA is a leader in the management of industrial cities and the operation of water facilities in Saudi Arabia. We are dedicated to enhancing the customer experience in our water services.

Responsibilities:

• Assist with budget preparation for the Customer Service department and manage the assigned budget.
• Draft, implement, and execute policies to facilitate quality customer service.
• Monitor performance metrics and prepare monthly reports on team performance.
• Analyze customer complaints trends and summarize impact on customer experience.
• Oversee training and performance evaluations for team members.
• Identify and recommend updates to customer service procedures.
• Manage daily workflow of the customer service team.

Requirements:

• Minimum of 10 years of experience, including 5 years in management within the water sector.
• Extensive knowledge of customer service procedures and principles.
• Excellent leadership and interpersonal skills.
• Strong analytical and problem-solving skills.
• Outstanding written and verbal communication skills.
• Good command of English, written and spoken.
• Proficiency in Microsoft Office and customer service software.

A Unique Opportunity Awaits You as a Receptionist!
Join a well-established medical clinic in Makkah, where we are dedicated to providing exceptional healthcare services. We are seeking a friendly and organized Receptionist to be the first point of contact for our patients and visitors.

Key Responsibilities:

• Manage the front desk operations.
• Facilitate effective communication with patients.
• Handle appointment scheduling and patient inquiries.
• Ensure the reception area is welcoming and organized.

Requirements:

• Diploma or higher.
• Excellent communication skills.
• Proficiency in computer use.
• Ability to communicate in English.

We are looking for someone who is proactive and can contribute to a positive and efficient environment. If you believe you can fulfill this role, we encourage you to apply!

Join ACWA Power as a Mechanical Technician
We are seeking a skilled and dedicated Mechanical Technician to join our team. The successful candidate will be responsible for performing maintenance, modification, overhauling, and installation of mechanical machinery according to procedures, HSE, and quality standards, ensuring reliability and efficiency in operations.

Key Responsibilities:

• Conduct daily and preventive maintenance per schedule and procedures.
• Monitor equipment and report issues to the Supervisor.
• Address failures and apply corrective actions to reduce downtime.
• Troubleshoot using tools and parts; inspect and repair as needed.
• Diagnose faults and collaborate with Supervisor for fixes.
• Use manuals and diagrams for maintenance tasks.
• Check spare part inventory levels.
• Log maintenance activities and findings.
• Support improvement initiatives.
• Follow policies and procedures and comply with HSE standards.
• Perform other assigned duties.

Qualifications and Experience:

• Technical Certificate or Associate Diploma in Mechanical Maintenance.
• 3–5 years in mechanical maintenance and repair in a plant.

Skills:

• Knowledge of plant equipment.
• Understanding of maintenance and waste/emission handling.
• HSE and quality awareness.
• Teamwork and collaboration.