img
Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationMakkah
Join the International Water Distribution Co. (Tawzea) as a Customer Services Regional Manager!

TAWZEA is a leader in the management of industrial cities and the operation of water facilities in Saudi Arabia. We are dedicated to enhancing the customer experience in our water services.

Responsibilities:
  • Assist with budget preparation for the Customer Service department and manage the assigned budget.
  • Draft, implement, and execute policies to facilitate quality customer service.
  • Monitor performance metrics and prepare monthly reports on team performance.
  • Analyze customer complaints trends and summarize impact on customer experience.
  • Oversee training and performance evaluations for team members.
  • Identify and recommend updates to customer service procedures.
  • Manage daily workflow of the customer service team.

Requirements:
  • Minimum of 10 years of experience, including 5 years in management within the water sector.
  • Extensive knowledge of customer service procedures and principles.
  • Excellent leadership and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Outstanding written and verbal communication skills.
  • Good command of English, written and spoken.
  • Proficiency in Microsoft Office and customer service software.

Requirements

  • Requires 2-5 Years experience

Similar Jobs

General Accountant

📣 Job AdNew

Triple Union | تريبل يونيون

Full-time
Job Summary:
Responsible for preparing financial data, reviewing daily accounting operations, ensuring compliance with accounting standards and applicable laws, and analyzing financial status to support the company's financial decision-making.

Key Responsibilities:
  • Accurately record daily financial transactions.
  • Prepare daily entries, invoices, and accounting records.
  • Review and audit accounts receivable and payable.
  • Prepare periodic financial reports and balance sheets.
  • Conduct monthly bank account reconciliations.
  • Monitor tax obligations and prepare necessary declarations.
  • Coordinate with external auditors and facilitate annual audit reviews.
  • Manage expenses and monitor costs to improve financial efficiency.
  • Ensure compliance with internal financial policies and procedures.
  • Contribute to the development of accounting systems and procedures.

Qualifications and Requirements:
  • Bachelor's degree in Accounting or Finance.
  • At least 1 year of practical experience in accounting.
  • Proficient in accounting software (*, QuickBooks, Zoho Books, or ERP Systems).
  • Good knowledge of international financial reporting standards (IFRS).
  • Proficient in Microsoft Office programs, particularly Excel.
  • High analytical and problem-solving skills.
  • Able to handle multiple tasks simultaneously with high accuracy.

Preferred Skills:
  • Experience in using Enterprise Resource Planning (ERP) systems.
  • Good knowledge of local tax systems.

breifcase2-5 years

locationMakkah

5 days ago

Visual Merchandiser

📣 Job AdNew

Samena

Full-time
Join Samena as a Visual Merchandiser!
Samena is a leading chain of value fashion stores in the Kingdom of Saudi Arabia, dedicated to providing an extensive array of choices and a delightful shopping experience in modest fashion at exceptional value. Our stores cater to women, men, boys, girls, and newborns, offering a wide range of trendy apparel.

Position Overview:
We are looking for a creative, detail-oriented, and commercially driven Visual Merchandiser to enhance the in-store customer experience and maximize sales through effective visual presentation.

Key Responsibilities:
  • Develop and implement visual merchandising guidelines in line with brand standards and seasonal concepts.
  • Ensure attractive and commercially effective product displays, mannequins, and window presentations.
  • Coordinate store layouts and product placement to optimize customer flow and maximize sales.
  • Execute visual setups for promotions, campaigns, and new product launches.
  • Monitor and maintain visual standards across all stores through regular store visits and audits.
  • Analyze sales performance and customer behavior to adjust visual displays accordingly.
  • Collaborate closely with buying, marketing, and operations teams to align visuals with business objectives.
  • Train and guide store teams on visual merchandising standards and best practices.
  • Ensure cleanliness, consistency, and proper signage across all visual elements.
  • Adapt visual strategies based on store size, location, and target customer profile.

Job Requirements:
  • Bachelor’s degree in Visual Merchandising, Fashion Design, Retail Management, or a related field.
  • 2–4 years of experience as a Visual Merchandiser in fashion or lifestyle retail.
  • Strong understanding of fashion trends, color coordination, and styling techniques.
  • Proven ability to translate commercial goals into visual presentations.
  • Good communication skills in Arabic and English.
  • Willingness to travel between stores when required.

breifcase2-5 years

locationMakkah

5 days ago