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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeField
LocationLocationMakkah
Company Overview:
Founded in 1950, Shaker Group is a leading provider of HVAC and home appliance solutions in Saudi Arabia. We serve over 600,000 customers annually with a strong focus on innovation, sustainability, and customer satisfaction.

Purpose:
The Service Technician is primarily responsible for visiting field customers and carrying out reported maintenance jobs as per the job orders received from the Call Centre/Fleet In charge.

Responsibilities:
  • Perform field service jobs as received from the Call Centre/Fleet in charge.
  • Follow customer reported ‘service needs’ recorded on the job cards.
  • Report additional problems identified during inspection to supervisors immediately for further advice.
  • Test-run the unit to ensure satisfactory completion of the service job.
  • Ensure job completion to the customer’s satisfaction and hand over accordingly.
  • Return the job card to the CIC Coordinator upon returning from the field.
  • Obtain Customer Feedback using the prescribed form in the QMS.
  • Ensure necessary tools, consumables, and spares are available in the service vehicle.
  • Maintain a good relationship with customers through professional behaviour and performance.
  • Strictly adhere to prescribed safety practices & use appropriate Personal Protective Equipment (PPEs) provided.
  • Coordinate with drivers to ensure “Vehicles Preventive Maintenance Checklist” is implemented.

Requirements:
  • Diploma in Refrigeration & air-conditioning or Home Appliances (Minimum 2 years with academic certificate).
  • Minimum 5 years experience in air conditioning maintenance and/or Home appliances.
  • Possess a 4-wheel driving license.
  • Able to self-drive for field service.
  • Good English communication skills for job processes.
  • Fast learner and ready to learn new technology and multi products.

Requirements

  • Requires 2-5 Years experience

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