Engineering Manager Enterprise Solutions & Delivery📣 Job Ad

About the Role

Salla is seeking an Engineering Manager - Enterprise Solutions & Delivery to join our team in Makkah, Makkah Province. This full-time position involves leading the Enterprise Solutions team, which serves our Class A and Premium merchants. The role requires a commercially aware and technically strong leader to manage engineers who design, build, and deliver custom enterprise-grade services, ranging from bespoke themes to complex integrations. This manager will also act as a crucial bridge between technical delivery and high-level client management.

Leadership and Team Management

As Engineering Manager, you will provide hands-on leadership to the Enterprise Solutions team. Key responsibilities in this area include:

• Hiring, coaching, and developing a core team of solutions engineers and technical leads, establishing clear goals, providing regular feedback, and fostering a high-performing delivery culture.
• Coordinating "on-demand" technical squads drawn from other engineering units to fulfill specific project requirements, balancing capacity across concurrent enterprise engagements.
• Establishing and enforcing rigorous engineering standards for project delivery, ensuring custom builds are scalable, maintainable, and aligned with the core platform architecture.
• Contributing to the definition and evolution of the premium technical services catalog, bringing delivery-side insights to leadership decisions.

Enterprise Solutions Delivery

This role is central to the technical execution of premium contracts and enterprise merchant onboarding. Specific responsibilities include:

• Owning the technical execution of premium contracts, overseeing the scoping, estimation, and delivery of custom requirements, including bespoke themes and specialized API integrations.
• Enforcing Service Level Agreements (SLAs) for custom deliverables, tracking milestone completion, delivery quality, and billing triggers to support service profitability and client satisfaction.
• Acting as a senior technical point of contact for premium accounts, translating complex business needs into actionable, well-scoped engineering tasks for the team.
• Leading the technical coordination for new Class A merchants, ensuring complex data migrations, ERP integrations, and store setups are executed swiftly to minimize the time between signing and "Go Live."
• Serving as the central bridge between the merchant, internal engineering squads, and customer support, proactively removing technical blockers that threaten onboarding timelines.
• Orchestrating ad-hoc, on-demand technical teams formed from various internal units to tackle specific, time-sensitive onboarding challenges for key accounts.

Strategic Customization and Client Success

The role also involves strategic initiatives to ensure long-term client satisfaction and market adaptability:

• Developing engineering frameworks that allow custom solutions to be delivered for global brands without creating technical debt, keeping regional customizations compatible with the core global platform.
• Supporting the adaptation of enterprise service offerings to international markets, including integrations with regional ERP systems and compliance with local enterprise data governance requirements where needed.
• Partnering with the Sales team during the pre-sales process for high-value prospects to validate technical feasibility and scope potential service contracts.
• Ensuring the quality of technical delivery fosters long-term loyalty among premium merchants, making the team a driver of retention and upsell opportunities.

Required Qualifications and Experience

• Experience: 7+ years in Solutions Engineering, Software Engineering, or Professional Services, with at least 2 years directly managing engineering or technical delivery teams serving Enterprise/B2B clients.
• Technical Proficiency: Strong understanding of e-commerce architectures (Headless, API-first), integrations (ERPs, CRM), and web technologies. Ability to communicate effectively with both engineers and business owners.
• Delivery Management: Proven experience managing complex, multi-stakeholder projects with strict deadlines and commercial contracts.
• People Leadership: Demonstrated ability to hire, develop, and retain strong engineers, and to manage performance in a client-facing delivery environment.
• Communication: Exceptional ability to manage client expectations and de-escalate critical technical situations.

Application Details

This is a full-time position based in Makkah. Salary details for this role will be discussed during the interview process. Candidates who meet the specified qualifications are encouraged to apply.