Executive Housekeeper I📣 Job Ad

About the Role

Marriott International is seeking an Executive Housekeeper I for its property in Makkah, Saudi Arabia. This full-time management position is responsible for maintaining high standards of cleanliness and guest satisfaction across the property. The role involves overseeing daily operations for the Housekeeping, Recreation/Health Club, and Laundry departments, ensuring all areas are impeccably maintained while adhering to operating budgets and prioritizing guest and employee satisfaction.

As part of Marriott International, this role contributes to the company's commitment to exceptional hospitality and upholds the standards associated with Marriott Hotels and JW Marriott properties. It offers an opportunity for career development within a global hospitality environment.

Key Responsibilities

• Oversee daily shift operations for Housekeeping, Recreation/Health Club, and Laundry departments.
• Direct and collaborate with staff to ensure guest rooms, public areas, and employee spaces are clean and well-maintained.
• Conduct inspections and hold staff accountable for maintaining quality standards.
• Assist in ensuring guest and employee satisfaction while managing the operating budget.
• Ensure timely and efficient communication of guest room status to the Front Desk.
• Collaborate with the Engineering department to address guest room maintenance needs.
• Supervise the property's general cleaning schedule.
• Prepare work assignments by obtaining lists of rooms to be cleaned and anticipated check-outs.
• Manage inventory of stock to ensure adequate supplies for all operations.
• Supervise daily Housekeeping shift operations, ensuring compliance with all policies, standards, and procedures.
• Assist in ordering guest room supplies, cleaning supplies, and uniforms.
• Support and supervise an effective inspection program for all guest rooms and public spaces.
• Communicate areas requiring attention to staff and follow up to ensure understanding and resolution.
• Ensure all employees have the proper supplies, equipment, and uniforms.
• Participate in managing the department's controllable expenses to achieve or exceed budgeted goals.
• Understand and manage the impact of departmental operations on overall property financial goals.
• Comprehend budgets, operating statements, and payroll progress reports for financial management.
• Respond to and handle guest problems and complaints effectively.
• Strive for continuous improvement in service performance.
• Empower employees to provide excellent customer service.
• Emphasize guest satisfaction and continuous improvement during departmental meetings.
• Participate in the investigation of employee accidents as needed.
• Supervise staffing levels to meet guest service, operational needs, and financial objectives.
• Ensure employees understand their expectations and operational parameters.
• Administer property policies fairly and consistently, completing disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs), and supporting the Peer Review Process.
• Observe employee service behaviors and provide constructive feedback.
• Utilize on-the-job training tools to train new room attendants and provide follow-up training.
• Participate in the employee performance appraisal process.
• Assist in interviewing and hiring team members with appropriate skills.
• Support a departmental orientation program for new hire training.
• Participate in employee progressive discipline procedures.

Qualifications and Requirements

• High school diploma or GED required, along with 2 years of experience in housekeeping or a related professional area.
• Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major is acceptable with no prior work experience required.

Required Skills

• Proficiency in Housekeeping and Laundry operations.
• Exceptional Customer Service skills.
• Strong Leadership and Staff Supervision abilities.
• Effective Budget Management and Inventory Management.
• Proven Problem-Solving capabilities.
• Experience in Employee Training and Development.

Work Location and Type

This is a full-time management position located in Makkah, Saudi Arabia. The role is based at Umm Al Qura, Makkah, Saudi Arabia, 21955, and is not a remote position.