Guest Experience Expert / At Your Service📣 Job Ad

About Marriott International

Marriott International is seeking a dedicated professional to join its team as a Guest Experience Expert / At Your Service. This full-time role is based in the vibrant cities of Makkah and Jeddah, focusing on delivering exceptional service within the hospitality sector.

The Guest Experience Expert Role

The Guest Experience Expert plays a central role in creating memorable and unique stays for guests. This position moves beyond routine check-in and check-out processes, focusing instead on proactively delivering a comprehensive range of services. Experts are empowered to act independently to guide guests throughout their entire stay, ensuring high levels of satisfaction.

Key Responsibilities

• Process operational needs efficiently.
• Address and resolve guest requests promptly.
• Complete required reports accurately.
• Share insights and highlights of the local area with guests.
• Ensure transactions are integrated seamlessly into the overall guest experience.

Required Experience

Candidates for this role should possess 0-1 years of relevant experience. This position is suitable for individuals eager to begin or advance their career in guest services.

Work Environment and Physical Demands

Success in this role requires adherence to professional standards and physical capability to perform duties effectively. Key aspects include:

• Maintaining a safe workplace environment.
• Following all company policies and procedures.
• Upholding strict confidentiality of information.
• Protecting company assets.
• Ensuring high quality standards in all interactions.
• Maintaining a professional uniform, personal appearance, and communication style.
• Ability to stand, sit, or walk for extended periods.
• Capability to move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance.

Location

This full-time position is available in Makkah and Jeddah, Saudi Arabia.