Guest Relations Executive (Saudi National) – Front Office – Jumeirah Jabal Omar📣 Job Ad

About the Role

Fakeeh Care Group is seeking a dedicated Quality Specialist to join their team in Jeddah, Makkah, Saudi Arabia. This full-time position is integral to ensuring the highest standards of quality and compliance within the organization's Emergency Medical Services (EMS) operations. The role focuses on aligning policies, procedures, and practices with international accreditation standards and driving continuous improvement in patient care and safety.

Key Responsibilities

• Ensure Emergency Medical Services (EMS) policies and procedures align with requirements from international accreditation bodies such as JCIA, ACHS, and ABBA's.
• Conduct regular gap analyses against accreditation standards and develop comprehensive action plans for compliance.
• Coordinate all readiness activities for accreditation surveys, including documentation, staff preparation, and evidence collection.
• Maintain up-to-date knowledge of evolving accreditation standards and regulatory requirements applicable to EMS.
• Draft, revise, and implement policies, procedures, and clinical guidelines in collaboration with EMS leadership.
• Ensure all documentation is standardized, properly formatted, version-controlled, and accessible to relevant personnel.
• Provide training and orientation to staff on updated or new policies and procedures.
• Perform qualitative reviews of documentation within the Electronic Medical Record (EMR) system to ensure adherence to proper documentation practices across Fakeeh Health Care facilities, in compliance with clinical documentation policy.
• Conduct regular quality audits on EMS operations, clinical documentation, and patient safety practices.
• Track key performance indicators (KPIs) related to EMS quality and safety, identify non-conformities, and collaborate with departments to implement corrective and preventive actions.
• Generate and analyze monthly audit reports, identifying discrepancies and areas for improvement, for both internal Fakeeh Health Care facility standards and external regulatory requirements.
• Communicate audit findings and recommendations to Quality Risk Management (QRM), Chief Medical Officer (CMO), and other relevant leadership, suggesting actionable improvements.
• Act as a contributing member of selected organizational committees.
• Participate in the validation process of new KPIs and collect manually collected KPIs from assigned end-users.
• Continuously monitor the privacy and confidentiality of patient documents and information throughout Fakeeh Health Care Group.
• Monitor incident reports, near-misses, and adverse events, ensuring timely follow-up and reporting within the OVR system.
• Support root cause analysis (RCA) investigations and recommend system improvements to prevent incident recurrence.
• Promote a safety culture among EMS staff through education and engagement.
• Collect, analyze, and present quality data, trends, and dashboards to support management decision-making.
• Prepare and submit regular quality and compliance reports to the Quality Manager and senior leadership.
• Support research and benchmarking activities aimed at enhancing EMS quality improvement initiatives.
• Contribute to educational initiatives focused on audit processes, quality standards, and regulatory compliance.
• Conduct workshops on documentation accuracy, patient safety, and the effective use of patient feedback to drive service improvements.
• Facilitate ongoing professional development to keep staff updated on healthcare quality management and audit techniques.

Qualifications and Requirements

• A minimum of 3 years of experience in the healthcare field.
• At least 2 years of experience specifically within a Quality Risk Management (QRM) department in a large healthcare facility.
• A Bachelor's degree in a healthcare field is preferred, ideally an Emergency Medical Services degree.
• Possession of a CPHQ certification or higher is highly desirable.
• Excellent command of both oral and written English and Arabic languages.

Required Skills

• Commitment to enhancing service quality and organizational standards.
• Ability to manage high-pressure situations effectively.
• Proactive approach to taking ownership of duties and organizational goals, with the ability to resolve issues independently.
• Effective collaboration skills to achieve shared objectives.
• Responsiveness to changing environments and adeptness in managing transitions.
• Dedication to ensuring superior service delivery to enhance patient satisfaction.
• A deep understanding of job responsibilities and their broader organizational impact.
• Proficiency in improvement methods and processes.
• Skilled in data aggregation, validation, and analysis.
• Expertise in risk identification and management.

Work Environment and Experience

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires a minimum of 5-10 years of experience, with a specific emphasis on quality management within the healthcare sector.

About the Role

Otis Elevator Company Saudi Arabia Ltd is seeking a dynamic and results-oriented NE Major Projects Sales Engineer to join our team in Jeddah, Makkah, Saudi Arabia. This full-time role is crucial for supporting new equipment operations, driving growth in major projects with orders exceeding $ million, and expanding market coverage with a 100% Major Projects offering. The successful candidate will be instrumental in negotiating new contracts, updating contractual terms, and gathering competitive intelligence to enhance Otis's market share. Additionally, the role involves conducting post-delivery/installation product checks to ensure quality and compliance with the scope of delivery, all while adhering to stipulated business policies and procedures.

This position offers the opportunity to manage strategic relationships with key stakeholders, including main contractors, consultants, and key accounts, while also maintaining existing relationships. You will play a vital role in the sales cycle, from initial prospecting and study to pricing, preparing technical and commercial submittments, and presenting value propositions and value engineering solutions to clients. The role holder will be expected to contribute to the company's success by achieving individual annual sales plans and developing accurate monthly forecasts.

Key Responsibilities

• Drive Sales & Operations Support (SOS) growth in major project new equipment (NE) orders exceeding $ million.
• Increase market coverage and ensure a 100% Major Projects (MP) offering.
• Establish sales objectives by providing accurate month-over-month forecasts with a clear objective of achieving the individual annual plan, by developing annual sales quotas for regions and territories.
• Manage strategic relationships with main contractors, consultants, and key accounts.
• Maintain strong relationships with current existing key accounts.
• Provide sales support to clients during the design stage of projects.
• Prospect, review, study, and price Major Projects, preparing technical and commercial submittments as per project-specific requirements, including value propositions, value engineering, and customer presentations.
• Prepare internal company MP reviews according to the company approval matrix.
• Negotiate contracts (technically and commercially) to reserve company rights and profitability, coordinating with internal and external stakeholders (Finance, Legal, Estimations, Planning, FOD, etc.) on all contract aspects to ensure full alignment regarding cost, scope, and limitations.
• Handle and resolve customer complaints regarding products or services.
• Abide by company internal policies and code of conduct.
• Follow the Sales Incentive Plan (SIP) internal process.
• Ensure the updating of company internal reporting systems, such as MP Tracker, CRM, and eLOG.
• Conduct product checks post-delivery/installation at client sites to ensure quality and compliance with the scope of delivery.

Qualifications and Requirements

• Bachelor's degree in Engineering or Sales, or an equivalent qualification.
• A minimum of 3 years of relevant experience in sales operations within a construction or engineering organization.
• At least 2 years in positions of progressively increasing responsibility.
• Fluent written and spoken English is essential.
• Arabic language proficiency is preferred.

Required Skills

• Sales
• Contract Negotiation
• Competitive Intelligence
• Product Knowledge
• Forecasting
• Sales Quotas Management
• Relationship Management
• Customer Presentations
• Value Engineering
• Technical Submittals Preparation
• Commercial Submittals Preparation
• Customer Complaint Resolution
• Customer Relationship Management (CRM)

Additional Information

This is a full-time position for an NE Major Projects Sales Engineer at Otis Elevator Co., located in Jeddah, Makkah, Saudi Arabia. The role requires 2-5 years of experience. Relevant certifications such as Certified Sales Associate (CSA) or equivalent are preferred. Otis is a global leader in elevator and escalator manufacturing, installation, and service, committed to safety, ethics, and quality. The company fosters a diverse, global team and provides opportunities for leadership development and an Employee Scholar Program. Otis is an Equal Opportunity Employer.

About the Role

AECOM, a global leader in infrastructure consulting, is seeking a Senior Engineer - Roads to join its team in Makkah, Saudi Arabia. This role involves leading the design and delivery of road infrastructure projects that will shape the region's transportation landscape. The position requires a strategic thinker with experience in large-scale urban master plan projects and a focus on innovative engineering solutions.

Key Responsibilities

• Lead and coordinate comprehensive engineering design for large-scale urban master plan projects, managing road infrastructure components from feasibility studies through construction support and contract administration.
• Direct the integration of road infrastructure with high-rise development and complex urban systems, ensuring coordination across all project phases.
• Manage design packages on complex highway schemes and urban transportation networks, ensuring deliverables meet quality standards and are completed on time and within budget.
• Conduct road design and drainage modeling, applying technical expertise to solve engineering problems in dense urban environments.
• Collaborate with multidisciplinary teams, integrating outputs from structures, environmental, utilities, and high-rise development disciplines.
• Work with clients, government authorities, and stakeholders, providing technical guidance through design phases and statutory approval processes specific to Saudi Arabian regulations.
• Ensure compliance with local road design standards, specifications, and regulatory requirements in the Kingdom of Saudi Arabia.
• Mentor and support junior and mid-level engineers, fostering continuous learning within the team.
• Analyze complex project requirements and constraints, making recommendations that balance innovation with practical feasibility in large-scale urban contexts.
• Prepare contract documents and technical specifications for project delivery on major infrastructure programs.
• Maintain transparent communication with all project stakeholders regarding technical decisions and project progress.

Qualifications and Requirements

• Bachelor's degree in Civil Engineering or a related engineering discipline (BSc, BEng, MEng, or MSc).
• A minimum of 12 years of post-graduation professional experience in civil engineering, road design, and major infrastructure projects.
• Proven track record of leading large-scale urban master plan projects with integrated high-rise and complex infrastructure components.
• Demonstrated expertise in general road design, drainage modeling, and urban transportation networks.
• Extensive experience managing multiphase projects from concept through construction completion and contract administration.
• Advanced proficiency in coordinating multidisciplinary engineering teams (structures, environmental, utilities, high-rise development) and integrating diverse technical inputs.
• Strong command of project management principles, including budget control, schedule management, and resource allocation on complex programs.
• Proven experience preparing comprehensive contract documents and technical specifications for large-scale infrastructure delivery.
• Excellent analytical and problem-solving skills with meticulous attention to detail in complex urban environments.
• Strong written and verbal communication skills in English.
• Demonstrated ability to work collaboratively in team environments while exercising independent decision-making on technical matters.

Required Skills

• Road Design
• Drainage Modeling
• Urban Transportation Networks
• Project Management
• Budget Control
• Schedule Management
• Resource Allocation
• Contract Documents Preparation
• Technical Specifications
• Analytical Skills
• Problem-Solving Skills
• Attention to Detail
• Written Communication
• Verbal Communication
• Teamwork
• Independent Decision-Making
• Urban Master Planning
• Highway Engineering
• Traffic Engineering
• Transportation Planning
• Geotechnical Considerations
• Construction Methodology
• Contract Administration
• Project Controls
• Multidisciplinary Coordination
• High-rise Development Integration
• Sustainable Infrastructure Design
• Resilient Infrastructure Design

Work Environment and Location

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. AECOM is committed to delivering a better world and fosters a welcoming workplace built on respect, collaboration, and community, offering opportunities for career advancement.