Guest Relations Executive (Saudi National) – Front Office – Jumeirah Jabal Omar📣 Job Ad

About the Role

Jumeirah is seeking a Saudi National Guest Relations Executive to join the Front Office team at Jumeirah Jabal Omar in Makkah. This role offers an opportunity to contribute to a global luxury hospitality brand known for its service standards. Jumeirah operates 29 properties across 11 countries, and Jumeirah Jabal Omar is situated in the Holy City, close to Masjid Al Haram.

As a Guest Relations Executive, you will be responsible for ensuring a high standard of guest experience from arrival, embodying Jumeirah brand standards. This position is suitable for individuals with a passion for hospitality and a desire for career growth within a luxury brand, with 0-1 years of experience considered.

Key Responsibilities

• Provide a warm welcome and assist guests in accordance with Jumeirah Brand Standards.
• Remain observant and respond promptly to guests approaching the hotel entrance and guest relations desk.
• Ensure all guests are escorted to their room, suite, or Gold Lounge, conducting a full hotel tour.
• Handle guest inquiries and complaints, ensuring prompt, courteous, professional resolution to the guests' satisfaction.
• Alert the Guest Relation Supervisor/Manager, a senior member of Front Office Management, or the relevant Department to any issues that may arise during a shift.
• Maintain comprehensive knowledge of all room types, rates, and the hotel's features and facilities.

Qualifications and Requirements

• Proficiency in both English and Arabic (verbal and written).

Required Skills

• Problem-solving and decision-making skills.
• Strong organizational and planning abilities.

Work Environment and Details

This is a full-time position based in Makkah, Saudi Arabia. The role requires 0-1 years of experience. Salary will be paid in Saudi Riyals (SAR).