Mgr-Security & Safety📣 Job Ad

About the Role

Marriott International is seeking a Manager for Security & Safety to join its team in Makkah, Saudi Arabia. This full-time management position is responsible for ensuring the protection of property assets, employees, and guests. The role involves maintaining required logs, certifications, and documents, training staff in emergency procedures, and implementing accident and fire prevention strategies to meet guest and employee satisfaction and operational budget objectives.

As part of the JW Marriott brand, this position contributes to delivering thoughtful service within a luxury portfolio that prioritizes associate well-being, community, and personal growth.

Key Responsibilities

• Manage the daily operations of the Security & Safety department to safeguard property assets, employees, and guests.
• Maintain accurate logs, certifications, and documentation as required by law and Standard Operating Procedures.
• Train staff on emergency procedures and implement accident and fire prevention protocols.
• Support the Director of Engineering in administering fire prevention programs and emergency preparedness.
• Conduct hazard and risk assessments, including OSHA/SAFETY audits, incident tracking, and hazard abatement.
• Develop and implement detailed shutdown procedures for securing property areas.
• Ensure compliance with all applicable laws and safety regulations.
• Enforce proper key control guidelines for loss prevention.
• Develop and maintain a monthly checklist for CCTV equipment, alarmed doors, and duress alarms to ensure functionality.
• Incorporate inspections of recording systems into regular patrols of interior and exterior property areas.
• Follow the Duty of Care process to protect guests and employees.
• Address and follow up on unusual activities that could impact guest or employee well-being.
• Handle guest and employee complaints, disputes, grievances, and conflicts, and negotiate resolutions.
• Implement action plans to monitor and control identified risks.
• Oversee loss prevention operations, including patrols, emergency response, investigations, and shipping/receiving processes, recommending improvements.
• Guide the efforts of the Accident Prevention Committee.
• Administer the first aid program for guests and employees.
• Oversee the claims process and monitor General Liability and Worker's Compensation cases to protect company assets.
• Communicate the importance of safety procedures, ensuring employee understanding and monitoring related processes.
• Promote teamwork, interdepartmental collaboration, and assertive hospitality to deter crime.
• Foster mutual trust, respect, and cooperation among team members.
• Provide personal assistance, medical attention, emotional support, or other care to coworkers, customers, or patients as needed.
• Serve as a role model for appropriate professional behaviors.
• Utilize interpersonal and communication skills to lead, influence, and encourage others, advocating for sound financial/business decisions with honesty and integrity.
• Meet quality standards and customer expectations daily.
• Identify educational needs and develop/deliver training programs.
• Inspect and critique the performance of the loss prevention department to maintain professionalism and customer service.
• Provide services that exceed customer expectations to ensure satisfaction and retention.
• Analyze information and evaluate results to solve problems effectively.
• Develop and maintain liaison relationships with local law enforcement and emergency services.
• Inform and update executives and peers on relevant information in a timely manner.
• Provide information to supervisors and coworkers via telephone, written form, email, or in person.

Qualifications and Requirements

• High school diploma or GED; 4 years of experience in security, loss prevention, or a related professional area.
• OR a 2-year degree from an accredited university in Criminal Justice or a related major; 2 years of experience in security, loss prevention, or a related professional area.

Required Skills

• Security Management
• Loss Prevention Strategies
• Emergency Procedures and Response
• Accident Prevention
• Fire Prevention Programs
• Risk Assessment and Management
• OSHA/SAFETY Audits
• Incident Tracking and Reporting
• Hazard Abatement
• Knowledge of Safety Regulations
• Key Control Procedures
• CCTV System Operation and Monitoring
• Alarm Systems Management
• Property Patrols and Inspections
• Duty of Care Principles
• Complaint Handling and Resolution
• Dispute Resolution
• Conflict Resolution
• Negotiation Skills
• Investigations (Initial & Follow-up)
• Shipping and Receiving Procedures
• Electronic Key Systems Management
• Accident Prevention Committee Oversight
• First Aid Administration
• Claims Process Management
• Understanding of General Liability and Worker's Compensation
• Safety Procedures Communication
• Teamwork and Collaboration
• Assertive Hospitality
• Interpersonal and Communication Skills
• Leadership and Influence
• Problem-Solving Abilities
• Customer Service Excellence
• Training Development and Delivery
• Performance Critique and Improvement
• Liaison with Local Law Enforcement
• Liaison with Emergency Services

Work Location and Type

This is a full-time management position located in Umm Al Qura, Makkah, Saudi Arabia, 21955.

About Marriott International

Marriott International is an equal opportunity employer committed to diversity and inclusion. The company values the unique backgrounds of its associates and fosters an environment where all are welcomed and have access to opportunity.